Fracture Liaison Service Coordinator

This is a part-time post for 33.75 hours per week (Monday-Friday). The Fracture Liaison Service (FLS) has an exciting vacancy for a dynamic and motivated individual to join a team working to improve outcomes for patients with osteoporosis and promote good bone health to the Royal Berkshire population. This post offers the opportunity to have a real impact on the independence and confidence of older patients in Berkshire. A passion for healthcare prevention is a must for this position. The FLS works alongside the Fracture clinic, Rheumatology, Radiology, Battle day unit, GP Practice's and all inpatient wards providing a varied work experience for the successful candidate., This post is responsible for supporting the Fracture Liaison specialist practitioners in developing and monitoring the pathways of care for patients aged 50 and over who have sustained fragility fractures. Other key responsibilities include organising and attending the FLS monthly meeting, tracking and telephoning patients as per fracture prevention pathway and protocol with the aim of identifying the first fracture to prevent the next. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales., The role of the FLS coordinator is integral to the Fracture Liaison Service as we develop and monitor the pathways of care for our group of patients. The postholder will have a pivotal role in enabling the Trust to deliver a high standard of care and communication throughout the fragility fracture patient's pathway. Effective tracking of the pathways will also facilitate the Trust in achieving CCG Commissioning Parameters, NICE recommendations, and national standards of care for patients with fragility fracture. The postholder will have responsibility for the organization of the FLS administration activity working closely with the Fracture Liaison Specialist practitioners. You will be responsible for the organisation and tracking of a defined group of patients across all departments to which they may transverse (Radiology, Rheumatology, Outpatients BIH and MBC). These patients may need to be identified from other sources and tracked. The postholder will also provide day-to-day intelligence about progress, troubleshooting blockages in patient pathways and providing proactive information in anticipation of potential problems, escalating as necessary., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• High level of computer literacy. Experience of using Microsoft Office, including Word and Excel
• Excellent level of written and spoken English
• Experience of working in a multi-disciplinary team
• Customer Care experience and experience of handling patient complaints and queries
Desirable criteria
• Experience in research database auditing and management
• Willing to undertake further training in specialist area including the Foundation Fracture Prevention Practitioner Training, Excellent interpersonal skills with particular ability to liaise effectively with multidisciplinary team members
• Demonstrates excellent team working
• Excellent telephone manners
• Ability to make decisions, organise and prioritise workload
Desirable criteria
• Manage and interpret data correctly to inform decision making
• Good knowledge of speciality specific patient pathways
  
  Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical. Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community., Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our CARE values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.