General Manager - Head & Neck and Thoracic

We are excited to recruit an experienced healthcare leader to join UCLH as General Manager for Head & Neck and Thoracic Surgery. This is a pivotal role within a fast-paced department. It is ideal for a confident and ambitious operational manager wishing to join a highly dedicated award-winning MDT team.

As a senior member of the management team, you proactively identify and drive improvement opportunities. This work will cover a wide range of services and challenges in the inpatient and outpatient settings, within our medical and administrative teams. The post demands a comprehensive understanding of cancer performance as well as a passion for managing advances in treatment pathways. You will operationally lead the delivery of urgent cancer care across the North Central London and North East London Cancer Networks., Service ImprovementDrive continuous service improvements to ensure high-quality care, strong financial performance, and efficient delivery. Collaborate with senior leaders to meet national targets and lead strategic projects.

Cancer and RTT PerformanceLead performance management for Head & Neck and Thoracic surgery, ensuring all internal and external performance targets are met. Embed learning from breaches.

Financial ManagementManage service budgets, ensuring optimal resource use and maintaining financial control. Monitor financial and performance targets, addressing variances and coordinating with other budget holders. Identify CIP and revenue opportunities, and lead the cost pressure processes.

Stakeholder EngagementCollaborate with partners in NCL/NEL, chair meetings, and ensure SLAs and job planning are aligned to improve patient pathways and experience.

The Deputy Divisional Manager will support the post holder in delivering these responsibilities.

Excellent HR, financial and performance management skills will be essential to the job, and we are also looking for creativity, energy and compassion. Leading on change management will also be paramount for the post holder to achieve improvement in process and patient outcomes.

Successful candidates will have substantial service development and staff management experience. Other skills will include a high level of emotional intelligence, brilliant communication team-working and organisation skills, as well as excellent problem-solving abilities.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.