Global Head of Markets Customer Protection & Market Practises Risk (CPaMP)

The Global Head of Markets Customer Protection & Market Practises Risk (CPaMP) will provide a critical function to Global Markets and report directly to the Global Head of Markets Compliance Risk. The role holder will have the responsibility of overseeing and directing the global CPaMP team and initiatives across all regions supporting and executing against the Enterprise-wide MCA transformation program as it relates to CPaMP risk management driving risk statements and risk appetite assessment. The requirement of the role holder is to fulfill their duty under the Risk & Control Assessment (RCA) Standard, Controls Standard and The Managers Control Assessment (MCA) Standard, ensuring the ownership and definition of Policy/Standards/Procedures for CPaMP. Close engagement with Tier 1 Regulatory lead is critical to ensuring embedding the required regulatory assessments into the CPaMP framework and control environment. The role holder will represent Markets on a range of control Forums across legal entities and control themes. This role plays a leading contribution to the strategic direction in the articulation and co-ordination of the internal control framework and takes direct ownership for the oversight of CPaMP risk processes and controls across the Front Office (first line of defense). This role holder will be required to engage with external parties & stakeholders (such as Regulators, Third Party vendors). Key responsibilities: The following are some of the specific activities expected of this role: Strategic:

• Take ownership for global CPaMP agenda & delivery.
• Help drive and deliver global standardisation of CPaMP controls.
• Bringing together the global CPaMP risk agenda & controls
• Help develop & feed into the global regulatory and transformation programs.
• Accountable for the successful delivery of change in line with overall CPaMP programmes across all regions in line with objectives and timescales
BAU:
• Manage the global CPaMP teams.
• Lead the development of the global Markets CPaMP Unit and associated control and management reporting resources.
• Owner for CPaMP Policy document (Policy/Standard/Procedure) that establishes Risk and Control Assessment.
• Oversee the RCA operating model that defines and articulates the roles involved in the design, management, and execution of the RCA in line with this Standard.
• Define and maintain policies, standards, or procedures in accordance with this Standard for CPaMP.
• Maintain RCA Technology infrastructure and supporting methodologies in accordance with this Standard.
• Ensure the timely and efficient roll out of new conduct risk controls.
• Represent Markets CPaMP risks in key control and legal entity governance committees.
• Provide oversight for all reporting at Markets and Enterprise level for CPaMP risks.
• Resource management & talent management across the CPaMP risk teams
• Work with the Global Head of Markets Compliance Risk to ensure consistency in delivery and strategy.
• Assist in the management of key regulatory relationships for the business.
• Structure and oversee the execution of CPaMP risk First Line processes and controls linked to CPaMP risks, along with assisting other First Line groups in the effective oversight of Business owned controls through tools such as risk assessments, control testing, supervision etc.
• Interact with Audit and other Control groups to drive forward control enhancement initiatives and investigate control failures.
• CPaMP metric enhancement & creation to capture and measure existing and new CPaMP Risks requirements globally.
• Build a high performing risk management and controls organisation and ensure proper staffing and expertise exists at the line of business level and build capabilities, processes and teams that meet heightened risk management expectations.
• Stakeholder management internal & external
• Collaborate with other regional control leaders, LOB control leaders and risk control leaders to build conduct consistency across regions and consistent across LOBs
• Responsible for working closely with COO & Business leaders to promote a strong risk culture to ensure effective communication and collaborative partnerships.
• Manage relationships and foster a team orientation with business heads, independent risk management, legal, audit and multiple regulators.
• Ensure activities are consistent with Citi's Enterprise risk frameworks, policies, and programmes and risk appetite framework.
• Reinforcing the tone at the top regarding risks via risk management communications and the articulation and dissemination of key risk-related documents (i.e., statements of risk appetite, risk metrics and boundaries, and associated policies and procedures).
Regulatory
• Sponsor, drive & deliver the regulatory agenda requirements globally.
• Remediation for all regulatory requirements relating to CPaMP risk.
• Understand and consider horizon scanning & competitor landscape analysis for CPaMP Risk globally & ensure the alignment globally to the Compliance Risk agenda.
• Regulatory engagement and feedback on CPaMP linked items.
  
  Knowledge, Experience & Skills: Excellent understanding Conduct Risk along with full markets trade lifecycle across front office, middle office, back office and control functions and associated infrastructure.
Able to demonstrate extensive experience of:
• Experience at Managing Director level with global team & delivery remit
• Risks and control understanding, preference toward Conduct Risk understanding, implementation & framework delivery.
• Advanced level experience in a Markets control related roles.
• Ability to work with and influence Senior management in regard to conduct risk.
• Creating and leading large high preforming teams
• Experience in dealing with Regulatory authorities and an understanding of the key control related themes in the capital markets sector.
• Experience working on risk and control change initiatives which affect the banking community.
• Working closely with all relevant teams and leaders to implement an effective control environment across Markets to deliver effective conduct risk mitigation.
• Developing and implementing a vision for management and execution of risk across 1LOD, with evidence of progress towards implementing the end state with the desired target operating model
• Partnering with business to deliver effective change to improve accountability.
• Working in both Fixed Income and Equity franchises, across both public and private side
• Able to evidence a strong track record of shaping and driving change and leading large teams both in and outside region.
• Project management in a market's front office environment
• Successful delivery of change requiring significant stakeholder engagement and coordination
• Audit/Compliance/Risk & Control experience.
Skills and Competencies - Must be able to demonstrate extensive experience of:
• Established Managing Director. Must be able to lead and secure an enhanced level of engagement internally with the business and able to engage and represent the Bank externally with the regulators.
• Meaningful knowledge across enterprise risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
• Understanding of best-practice risk management techniques across financial services industry specifically within conduct risk
• Proven manager and leader to be able to motivate, further develop the existing team. Leading in a co-operative and collaborative working environment
• Excellent advanced level experience in influencing, communication, interpersonal and organizational skills to mobilize and motivate delivery, with an ability to build relationships and interact effectively with stakeholders and regulators.
• Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver sustainable Supervisory risk management solutions and controls.
• Proven ability to build and lead high performing teams.
• Strong financial, analytical skills along with exceptional strategic planning experience & skills
• Effective engagement and driver of constructive credible challenge
• Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale.
Qualifications:
• College/university education preferred,
• circa15+ years' experience in senior leadership roles with an exceptional track record of delivery.