Head of Coffee - Workplaces - London

Role Brief: Member of G&G SLT accountable for the commercial growth and success of coffee culture within G&G's proposition. The role is responsible for:

• Creating and leading the coffee strategy for Gather and Gather's national business
• Direct management of coffee coaches, their growth, performance and workflow
• Working in partnership with Sales, marketing and culinary teams to build and deliver our beverage strategy for brand and commercial growth
• Building the brand relationship with the coffee and drinks industry in a sustainable way, Manage the coffee coaches and relief team to ensure full commercial payback and coverage with continuous improvements happening at each location
  
  We help our clients maximise the potential of food in the workplace.
Great food in the workplace isn't simply about fuel. It's about increasing productivity and improving performance; it's about happy motivated people and inspiring environments. We believe that at the start of every great food and drink experience is a thoroughly mapped and well-designed customer journey. The mapping process starts with the big stuff, who will be using the space, why and when will they be using it and what do we want them to feel about it. We have a range of vacancies to suit all skill levels, so if you are passionate about coffee, food and people we want to hear from you!


• Work with procurement to ensure coffee ingredients and machinery are best in class to support our product delivery and development at the right commercial price points
• Work with Sales to build drinks propositions that can be brought to life in sales sessions and presentations
• Lead Beverage thought leadership to drive innovation and coffee culture through their coffee network of growers, roasters and machine builders
• Lead and build our coffee skills across our teams through our coffee coaches and on-site barista's through an annual programme culminating into our competition approaches both internally and externally
• Manage and develop the G&G coffee academy for all coffee teams and those clients keen to be engaged in our proposition
• Develop brand alliances that build commercial and social success for our business
Knowledge
• Understanding the coffee world it's impact on the global economies and markets
• Experience with growers and roasters with hands on knowledge of the end-to-end journey
• Recognition of the coffee waves and approaches for global palates (Melbourne v's Portland)
• Coffee technology and the equipment market
• Coffee making science and the drink experience
Passion
• Able to convince of the value and history of the drink that it's worth the time, love, and nurture
• Ability to lead a coffee culture through positive change and impact on skill sets, supplier network and in industry coffee mentors
• The self-awareness and influencer skills to present and seduce our customer centric and market leading coffee proposition at a point of strategic sale
• Is the forefront and builds a coffee culture through content and social for our marketing teams aligned to our brand
• Coaches barista service culture and hones the coffee disciples to a service art form
Commerciality
• Can create commercial coffee experiences that reduce risk and create incremental sales in and out of the cup
• Coaches a commercial coffee culture through production and conversation service
• Connects supply chain with the best-in-class industry to lead the market at the right price
• Builds a robust barista framework so coffee quality never dips even on a low staff day
What's in it for you? Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers