Head of IT Digital Delivery

The Head of Digital Delivery will be a pivotal role within our IT department. Reporting directly to the Head of Group IT, this individual will be instrumental in bridging the gap between our business functions and the digital technology landscape. The role aims to ensure that all systems used across the business meet GBGs expected standards, whilst delivering an exceptional team member experience by managing continuous improvement and change through our platforms.,

• Work closely with various business functions to understand their business needs and translate these into digital solutions.
• Ensure that digital technology enhances the team member experience, making it intuitive, accessible, and efficient.
• Act as the main point of contact for business stakeholders regarding their digital technology requirements and queries.
System Standards and Compliance:
• Take overall responsibility for GBG's internal business systems.
• Ensure all systems used across the business adhere to GBGs expected standards and align with IT and security policy.
• Conduct regular reviews of existing systems to ensure continued compliance and effectiveness.
Technology Enablement and User Training
• Enable and empower users to understand and effectively utilise the technology available to them.
• Develop and deliver plans to maximize user engagement and proficiency with digital tools and platforms.
• Identify opportunities to introduce new platforms and technologies that enhance business operations and team member experience.
Team Leadership and Strategy Development
• Initially manage a team of six individuals focusing on a select group of systems, with a view to expanding the team and its scope.
• Create a strategic plan to broaden the scope and influence of the IT department within the business.
• Foster a collaborative and innovative team environment, encouraging continuous improvement and professional development.
Business Relationship Management · Establish and maintain strong relationships with key business stakeholders to facilitate effective collaboration and communication. · Act as a liaison between the IT department and business functions, ensuring alignment on objectives and priorities. · Gather and analyse feedback from business functions to inform and improve technology services and solutions. Platform Management and Technology Services
• Oversee the management and configuration of digital platforms, ensuring they meet business needs and performance expectations.
• Provide comprehensive technology services to the business, from system implementation to ongoing support and maintenance.
• Stay abreast of industry trends and advancements in digital technology, applying relevant insights to enhance our technology services.
  
  Experience within IT management or a similar role, with a strong focus on digital technology delivery.
• Proven experience in managing and leading teams, with a track record of developing and implementing successful IT strategies.
• Strong understanding of IT and security policy standards, with experience in compliance and governance frameworks.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
  
  GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. Why you should be@GBG Reach The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else. This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. Trust When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else. This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make. About the team Group IT at GBG plays a vital role in driving the technological backbone of our organization. Our team is dedicated to maintaining and advancing the systems that power our global data and technology solutions. The Group IT function continuously innovates and improves our technology to deliver exceptional experiences for both our customers and team members.