Head of Learner Services

As our Head of Learner Services, you will work closely with the Executive Director of Learner Services on the implementation of the Learner Journey Strategy. You will lead your teams to ensure that the Customer Service consistently exceeds the needs and expectations of our customers. You will support the Executive Director of Learner Services to develop and implement a comprehensive strategy for all aspects of customer and learner service that starts from the moment the first contact is made with the College and continues after out learners have progressed.

The post holder will develop and maintain positive relationships and partnerships both within the College to achieve these objectives through the pursuit of excellence in every aspect of your work.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees.

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull., To act as a champion and drive a customer service ethos throughout the College that embraces the College's core values and supporting the creation of a culture of excellence with a relentless focus on the customer in every aspect of the College's life.
Support on the ongoing development of the College's tutorial programme.
Support on admissions, IAG and Careers advice
Lead on cross college enrichment
Lead on learner engagement
Provide outstanding learner services at all stages of the customer journey, facilitating financial, learning, and practical support for customers to enable everyone to succeed and achieve their learning goals.
Support all matters relating to audit and inspection.

Qualified to degree level or equivalent professional qualification.
A minimum of GCSE English and mathematics at Grade C or above.
High level safeguarding training.
Evidence of continuing professional development that includes specialisation in FE. / HE / Apps / 14-16 learner services setting.
Up-to-date and specialist knowledge of the FE Sector, in particular the policy developments about Learner Services and Safeguarding.
Up to date knowledge of the HE sectors and experience of leading services for HE students.
Up to date knowledge of all provision types normally found within a GFE college.
Experience of customer services, enrichment, tutorial, finance related matters in an FE based 14-16 setting.