Help desk Co-Ordinator
CBRE, Inc., Bristol
Help desk Co-Ordinator
Salary not available. View on company website.
CBRE, Inc., Bristol
- Full time
- Temporary
- Onsite working
Posted today, 31 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: fb4f95ddc5d5480cb4422f059bbe991a
Full Job Description
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints., Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required., High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
Relevant jobs
- Customer Services Jobs in Barnstaple, Devon
- Customer Services Jobs in Bath
- Customer Services Jobs in Bournemouth
- Customer Services Jobs in Bridgwater, Somerset
- Customer Services Jobs in Bridport, Dorset
- Customer Services Jobs in Bristol
- Customer Services Jobs in Chard, Somerset
- Customer Services Jobs in Cheltenham, Sir Fynwy - Monmouthshire
- Customer Services Jobs in Christchurch, Forest of Dean
- Customer Services Jobs in Cirencester, Gloucestershire
- Customer Services Jobs in Devizes, Wiltshire
- Customer Services Jobs in Dorchester, Oxfordshire
- Customer Services Jobs in Exeter
- Customer Services Jobs in Falmouth, Cornwall
- Customer Services Jobs in Gloucester
- Customer Services Jobs in Heywood, Rochdale
- Customer Services Jobs in Melksham, Wiltshire
- Customer Services Jobs in Paignton, Torbay
- Customer Services Jobs in Plymouth
- Customer Services Jobs in Poole, Somerset
- Customer Services Jobs in Salisbury
- Customer Services Jobs in Stroud
- Customer Services Jobs in Swindon, Gloucestershire
- Customer Services Jobs in Taunton, Tameside
- Customer Services Jobs in Torquay, Torbay
- Customer Services Jobs in Trowbridge, Caerdydd - Cardiff
- Customer Services Jobs in Truro
- Customer Services Jobs in Weston-Super-Mare, North Somerset
- Customer Services Jobs in Weymouth, Dorset
- Customer Services Jobs in Yeovil, Somerset