Help Desk Operator
CBRE, Inc., Leeds
Help Desk Operator
Salary not available. View on company website.
CBRE, Inc., Leeds
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 27 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: 50da798c17c14cb3abf6193ea3736d2d
Full Job Description
As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. . This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. . What You'll Do:
- Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
- Maintain accurate records of interactions with customers and recurring problems.
- Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
- Promote, develop, and maintain strong relationships between departments and with customers.
- Coach and mentor helpdesk team members.
- Identify training needs to ensure the staff is educated to achieve business needs.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
High School Diploma or GED with 3-4 years of job-related experience. - A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Advanced organizational skills with an inquisitive mindset.
- Ability to evaluate and communicate unusual and complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
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