Helpdesk Operative - Harrogate

Salary not available. View on company website.

Chartwells Schools Dining Services, Harrogate

Full time
Permanent
Onsite working

Posted 3 weeks ago, 4 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: cc5b323807094df1bd1078b89277844f

Chartwells Schools Dining Services

Full Job Description

Receiving helpdesk requests either by phone, email or in person
Inputting & prioritisation of helpdesk requests from users utilising our CAFM system
Distribution of helpdesk requests to engineers
Updating of all helpdesk requests utilising our CAFM system
Closing down of helpdesk requests utilising our CAFM system
Preparation and issuing of Planned Maintenance tasks utilising our CAFM system
Closing down of Planned Maintenance tasks utilising our CAFM system
Assist in the maintenance of records & filing system
Assign work, monitor and follow up Subcontractor Works
Supporting in the purchase ordering process for materials and Subcontractors
Act as first point of contact for internal and external parties
Provide cover for colleagues during sickness, annual leave etc.
Familiarisation of the contractual operation of the site
Carry out monitoring of CAFM (MRI Evolution) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
To actively gain customer feedback, passing information gained onto your line manager

Knowledge of CAFM Systems / Helpdesk functions / Hard FM Services
Experience of working in environments involving high levels of customer care
Experience of working in an environment where there are peaks and troughs in demand during service times
Keen eye for detail
Warm and friendly personality
IT literate
Experience in telecommunications environment
Excellent oral and written communications skills
Experience in a similar role
Self motivated and ability to adapt to a changing environment

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Free on-site gym
Subsidised meals
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

Helpdesk Operative - Harrogate

Full Job Description

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