Hotel Gotham - Reception Supervisor

As our Reception Supervisor you will set the stage for a sumptuous hotel experience offering opulence and luxury. Give our guests the amazing VIP treatment from when the curtain lifts on entry to the hotel, along with during hotel check in and departure. You must be fully flexible working 5 over 7 days and a variety of daytime or evening shifts., As a Reception Supervisor you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.,

• To oversee the day to day operations of the front desk, ensuring all standards and procedures set by the FOM are executed
• To organise and structure their shifts, ensuring all tasks are completed and guest experience is at the forefront of the desk activity
• To ensure that the front desk team adhere to Gotham Newcastle brand standards as described in the relevant Brand and Hotel SOP manual and set by the management team
• To promote positive working relationships across departments such as reservations, food and beverage, housekeeping & maintenance
• To promote and sustain teamwork within the front office team
• To promote communications as directed by the FOM
• To deliver daily handovers to front office associates that clearly communicates Review Pro statistics and targets, and communicate goals set by the FOM
• To be a first point of contact for guest complaints and resolve them to a high standard
• To ensure that all SOP manuals are kept up to date and are used as the training tool within departments.
• To be involved with the identification of training needs within the department and planning of training priorities
• To be fully committed to providing the highest levels of Customer Care to internal and external clients/guests at all times
• With support of the FOM be proficient in Hotel accounting procedures including the use of all computer systems, and ensure compliance with accounting procedures at all times.
• To ensure that operating equipment is well controlled and that the front office department is able to operate to the standard required
• To be involved in engaging and motivating all front office associates under the direction of the FOM & GSM
  
  You'll join a friendly, talented and dedicated cast who deliver exceptional service. The ideal candidate will have superb personal presentation and terrific team spirit. We're looking for fabulous communication skills, superb organisation and attention to detail along with a strong ethos for team work. Apply for our role now if you have the passion for giving guests a truly memorable experience.
  
  You see, when we launched the first Hotel Gotham in Manchester, it was billed as 'Europe's sexiest hotel'. Now it's Newcastle's time to enjoy the Gotham effect. So, whoever takes on this role will be enthusiastic and passionate as Hotel Gotham is more than just business. Gotham is a way of life. A vibe. A 5-star-studded, theatrical, vibrant, stylish, dramatic experience - for guests and staff.
Gotham Newcastle is located in the Old Fire Station which was originally built in 1931-1933 based on designs by Cackett, Burns Dick and Mackellar. Baroque Revival in style, a handsome steel framed building with rusticated Portland stone and brick cladding. At Hotel Gotham we don't discourage a little bit of decadence. After all, we've yet to meet the guest who books into a 5-star hotel with the aim of behaving better than they do at home. All our rooms offer a full-on sensory experience. Everything the guests see and everything they touch, from the extravagantly opulent linen to the brass and leather of the fittings, is designed to make them sigh with satisfaction

We'll offer you a competitive salary and incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends. Not everyone you meet exudes positivity about careers in hospitality … long hours and all that. We do. We actually love hospitality. We think Hotel Gotham is a joyous, vibrant, exciting hotel brand. Come and hit us with your enthusiasm for this exciting role.