Housing Assistant

We have a fantastic opportunity for a Housing Assistant to join our Housing Management team, working within our sheltered housing schemes for residents aged 55 and over. As part of our Independent Living service, you'll play a vital role in supporting residents' safety, security, and independence while ensuring excellent housing management services.

Are you passionate about keeping people safe and maintaining high standards of service?
Do you have an interest in health, safety, and well-being within a residential setting?

If so, we'd love for you to bring your skills to L&Q Living and help make a positive impact in our residents' lives.

Your Impact in the Role:

Resident Support and Customer Service: Act as the on-site representative across two sheltered schemes in Redbridge, providing direct support to residents and acting as a key contact for their families and visitors. You'll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.
Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, monitoring fire safety procedures, and patrolling the premises. You'll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure.
Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You'll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.
Collaborative Problem-Solving: Work closely with the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escalate issues when necessary. You'll contribute to the wider team's success by collaborating on action plans and ensuring that residents receive the support they need., Looking to make a meaningful impact by supporting residents and ensuring their safety and comfort? Join us as a Housing Assistant and help us build a strong community!

Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism.
Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.
Organisational Skills: A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively.
Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.
Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.

Why Work for L&Q Living?, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Annual Leave: Enjoy 25 days of paid annual leave (increasing to 30 days after 5 years of continuous service) to recharge and focus on what matters most.
Recognition Bonus Scheme: Spot bonuses for outstanding contributions.
Excellent Pension Scheme and Life Assurance: A strong pension scheme to support your future and non-contributory life assurance coverage.
Employee Discount Scheme: Access to a variety of discounts.
Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers
Comprehensive Training and Career Growth Opportunities: Ongoing training and development to help you succeed and grow your career within L&Q Living or other departments in L&Q