Housing and Welfare Officer

As a Senior Housing and Welfare Officer, you will play a vital role in helping front-line staff support residents, monitoring service performance, and driving continuous improvement within our organisation. Your specialised knowledge in Parts 6 and 7 of the Housing Act 1996 will be crucial for providing complex technical advice to staff and ensuring residents facing homelessness receive the help they need. Your expertise in housing management, income maximisation, and money management will also be highly valuable.,

• Empower Front-Line Staff: Provide expert guidance and support to staff, helping them assist residents effectively and efficiently.
• Monitor and Improve Services: Use data and flow analysis to understand customer demand, identify system inefficiencies, and implement improvements.
• Support Training and Development: Identify training needs, design and deliver training programs, and support staff development.
• Complex Casework: Take responsibility for complex casework, completing reports, reviews, and attending multi-agency meetings., Professional Development: Opportunities for continuous professional development, including training programs and support for further qualifications.
• Supportive Environment: A supportive and inclusive working environment where your contributions are valued.
If you believe your expertise and passion can drive meaningful change and you're ready to take on a exciting and challenging role, we want to hear from you! Join us in creating a lasting impact and fostering a supportive environment for both our staff and residents. The post will require hybrid working. Our team's core hours are as follows:
• Monday to Thursday 8.45am to 5.15pm
• Friday 8.45am to 4.45pm
  
  Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where you can use your expertise to support front-line staff and drive service excellence? If so, this may be the perfect opportunity for you!, Experienced: You have a deep understanding of relevant legislation, regulations, and best practices, particularly Parts 6 and 7 of the Housing Act 1996.
• Passionate: You are dedicated to helping customers and ensuring they receive the support they need, especially those facing homelessness.
• Analytical: You can use data to drive decision-making and improve service delivery.
• Collaborative: You excel at working with others, both within your team and across the organisation., This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development., Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages. Find out more about Living in Walsall. Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Social Work Matters - Children's Social Worker Recruitment