Ice Cream ICNOW Customer Account Executive (Field Sales & Ops Lead)

We are looking for a passionate and high-performing Customer Account Executive (CAE) to support the accelerat ion of Unilever's Ice Cream NOW business . The CAE will be responsible for owning the relationship with our key food aggregator partners and leading our aggregator field team. This is a remote, national field base role.,

• Build, implements and execute a commercial Food Aggregator strategy focussing on driving distribution, volume and share growth.
• Own and manage the relationship with our key food aggregator partners (Uber Eats, Deliveroo, Just Eat) and key national customers to build best in class customer partnerships.
• Lead, coach, support and develop your team of regional field sales representatives alongside supporting external partners with budget and administrative responsibilities.
• An effective national field sales strategy to ensure delivery of key commercial KPIs, underpinned by balanced volume and distribution growth across key aggregators.
• Identifying and implementing in-store merchandising opportunities to improve perfect store online KPIs and maximise brand mental and physical availability.
• Accurate and timely reporting to the wider business on all areas of your commercial operation.
• Be seen as an indispensable partner to our customers through the management of key customers and aggregator partners.
• Provide clear, timely , and actionable business inputs to relevant functions to ensure we achieve our 'right first time' approach at customer partnership.
KEY DELIVERABLES:
• An effective national field sales strategy to ensure delivery of key commercial KPIs, underpinned by balanced volume and distribution growth across key aggregators.
• Identifying and implementing in-store merchandising opportunities to improve perfect store online KPIs and maximise brand mental and physical availability.
• Accurate and timely reporting to the wider business on all areas of your commercial operation.
• Be seen as an indispensable partner to our customers through the management of key customers and aggregator partners.
  
  Customer Management - ideally from a previous commercial role.
• Commercial acumen and an ability to demonstrate commercial creativity.
• Strong operational standards and a 'right first time' mindset, ideally with previous E2E operational and field experience.
• Ability to lead a remote sales team. Ideally with clear experience from a field lead role
• Demonstrated evidence of working in agile, faced-pace team environments with competing priorities.
• A full UK driving license and ability to travel nationally, as required .
LEADERSHIP :
• Accountability and Responsibility
• Consumer and Customer Love
• Bias for action
• Personal mastery and purpose
What we offer Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles, and we plan to continue this for many more years to come. If you are in the current Unilever Ice Cream business or considering working for the newly separated Ice Cream business, you will work for the Global leading Ice Cream player in a growing category where we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's) , a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate . However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.