Implementation Support Technician

The Ambulance Radio Programme delivers radio based mobile communications solutions to all English Ambulance Trusts. The services are delivered througha range of programmes includingthe Mobile Data Vehicle Solutions programme (MDVS) and the Control Room Solutions programme (CRS). Solutions include:

• Voice and data communications
• Fixed, vehicle mounted and hand-held radio terminals
• Control Room Solutions
• Mobile data solutions
• The integration of all the elements above into an end-to-end managed service
ARP isalsoworking with a National cross-Government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which will deliver the future Emergency Services Network. Once the solutions are transitioned into service, they will become business as usual (BAU) for ARP to manage. This role will require an understanding of all programme and ARP's BAU processes and the post holder will provide high quality comprehensive administrative and technical support to the Programme Management Office (PMO), Implementation and Programme teams The post holder will have responsibility for managing, updating and maintaininga range of project and implementation processes and providing a high standard of comprehensive support., The post holder will actively assist and provide support to the ARP Senior Leadership Team, PMO, CRS and MDVS programmes, liaising directly with the PMO Head,project managers and Implementation teams to provide a timely, efficient and effective service. The post holder will be supporting a wide range of project, implementation and delivery tasks, often at NHS Ambulance Trust sites across the UK. This will include taking responsibility for scheduling tasks between Trusts, ARP and suppliers, and management and dissemination of reporting information on behalf of the PMO Head and other senior leaders within ARP. The post holder will be a valuable member of the PMO team. This role will be one of a pool of resources supporting the national roll out of ARP programmes.

The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.