Infrastructure Engineering Manager

The role is to manage and work with other infrastructure engineers, software engineers, software testers and a customer helpdesk to support customer-facing applications, backend systems and APIs; and the related infrastructure. The role is key to providing outstanding service to our customers by maintaining and improving the products we supply them with. What you'll be doing

• Leads a team of infrastructure and database engineers.
• Contributes to technical solutions for a domain or cross domains / portfolios of work within a specific technology area, understanding how solutions impact systems internally and/or externally and assessing impact of change.
• Provides sound technical expertise to consult on significant component(s) of a technical solution within a specific domain or cross domain.
• Identifies opportunities to improve standards of practice within a project, continuously enhancing ways of working.
• Works closely with engineering and networks teams, and service managers to diagnose and resolve issues affecting our services.
• Engages with other teams that facilitate our services, such as helpdesks and procurement teams.
• Engages with business and product stakeholders, building relationships, managing customer expectations.
  
  Systems thinking - You provide technical expertise to evaluate the impacts and links between structure, people, process and technology. You think through the whole systems context, new perspectives and insight before taking on projects.
• Technology excellence - You build and apply insight about emerging technology to develop and deliver new digital solutions. You break complex information down into understandable language.
• Technology design - You partner with the business to understand and analyse user requirements and inform the architecture design for software, systems and networks.
• Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
• Security Clearance - Eligible to be Security Cleared to SC level.
• Technical - PL/SQL, scripting languages, containerization, cloud deployment
• OS - Windows, Windows Server, Linux
Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation.


• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'