Investment Support Analyst

Reporting into the Manager of Investment Support, this is a great opportunity to form part of a team which ensures both effective delivery of service to and from outsourced operations, and compliance with contractual service level agreements. You will support Front Office activities and act as a central point of contact between HSBC & RLAM Front Office for all trade and fund related activities.,

• Ensure effective delivery of service to and from outsourced operations, ensuring that the service remains in line with contractual SLA and all issues are dealt with quickly and effectively.
• Develop a detailed understanding of the trade flow lifecycle with existing TPA's and RLAM's wider operating model.
• Ensure the team is compliant to the RLAM Risk framework looking to implement enhanced controls for operations when applicable.
• Act as a reference point for all audits within the team.
• Collaborate on individual projects, initiatives allocated to team members focusing on continuous improvement.
• Attend operational meetings both internal and external where required to provide operational expertise.
• Monitor the team's mailboxes and ensure all queries are competently and efficiently answered.
• Help raise the Investment Operations team's profile within the wider operations environment.
• Ensure on an ongoing basis that existing procedures and processes remain compliant and fit for purpose.
  
  Previous experience gained within an asset management environment. Knowledge of Fixed Income, Equity, FX and Leverage Loans asset classes would be advantageous.
• Understanding of the Post trade lifecycle support, reconciliation experience, failed trade resolution.
• A good understanding of Fund Manager daily routines and processes.
• Strong customer focused communication skills.
• Excel (intermediate level) Knowledge of Power-BI.
• Ability to manage change with our third-party administrators.
• Ability to quickly and clearly understand the team's position within the wider Operational framework and how best to maximise its impact.
• Knowledge of Regulatory landscape.
• Experience with Bloomberg and Aladdin would be highly desirable.
• Knowledge and understanding of an outsource operational oversight function would be desirable.
  
  Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK's leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients' capital, exercising their rights and influencing positive change.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits