IT Apprentice, Leggett & Platt Springs UK, Grimethorpe, S72 7GH

To provide 1st and 2nd line support to staff by investigating and resolving IT issues and assisting in the delivery of an effective and efficient IT support service. The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of the Senior IT Administrator. Where appropriate, assist with the planning and fulfilment of IT-related projects across the site. Key Responsibilities

• Responding to IT support requests from staff in a timely manner.
• Troubleshooting and resolving hardware and software issues, providing on-site
support and remote support when necessary.
• Maintaining accurate records of support requests, resolutions, and relevant
information in the service desk system.
• Installing, configuring, and updating software applications and operating systems
on workstations.
• Assisting with setting up and configuring new user accounts and devices.
• Supporting with routine maintenance tasks, such as system updates, backups,
and system performance monitoring.
• Assisting with troubleshooting network connectivity issues and resolving them
promptly.
• Collaborating with the business system (IT Team) team to identify and
implement improvements to systems and processes.
• Assisting with managing hardware and software inventory, including tracking,
and organising IT assets.
• Developing user-friendly documentation and guides for common IT procedures and issues.
  
  Strong people/social skills.
• Good verbal and written communication skills.
• Good problem-solving skills and ability to analyse and troubleshoot technical
issues.
• Ability to work well within a team and collaborate effectively, as well as the
ability to work independently.
• Strong organisational skills and attention to detail.
• Willingness to learn and develop IT skills
Due to the nature of the role, the candidate should be outgoing, honest and flexible. Also, must have the ability to work in a team as well as independently. Show an interest in IT/Business Systems. Qualifications: GCSE or Equivalent in English and Maths are essential.