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IT Apprenticeship

Baltic Apprenticeships, Peterborough

IT Apprenticeship

£16000

Baltic Apprenticeships, Peterborough

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 11 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: fbdee2ce5b68455d886856ec97febd02

Full Job Description

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  • By downloading this resource, you are consenting to opt-in to receive marketing communications from us. You may unsubscribe from our communications at any time. For more information on how we store your data, view our Privacy Policy., In this role you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships., Assist with security processes, including password resets, implementing group policies, multi-factor authentication, and email security.
  • Reference and utilise technical documentation (e.g., network diagrams, technical specifications) to support client needs.
  • Work with Service Level Agreements (SLAs) using the ticketing system (Autotask) to manage requests and escalations.
  • Provide support via email, phone, Teams, and ticketing systems.
  • Troubleshoot using a wide range of tools, such as Logic Monitor, Microsoft Azure, Command Prompt, Google and ChatGPT.
  • Gain experience with hardware management, including RAM updates, printer configuration, and firewall & switch configuration.
  • Assist with software updates, including patches, service packs, and driver updates for both server OS and desktop management.
  • Work regularly with network devices, including switches, routers, firewalls, and patch management.
  • Engage with cloud technologies like Microsoft 365, Azure, Google, and, PowerShell, command line) to automate tasks and system updates.
    • Full training and support will be provided by your workplace mentor and from the Baltic Team

    They are seeking a passionate and motivated IT Apprentice to join their dynamic service desk team. This apprenticeship will offer hands-on experience across various aspects of IT support and infrastructure management, giving you the opportunity to grow your skills in a professional and collaborative environment.,
  • A passion for technology and computing, with experience as a tech hobbyist.
  • Confidence in communication with clients and team members.
  • Strong people skills and a desire to help others solve technical issues.
  • GCSE Maths (4/C) English (5/C) is essential, Confident Communication: Enhance communication through self-awareness, body language, voice control, and digital skills.
  • Troubleshoot Microsoft Teams: Identify common Teams problems & explain how to approach the resolution process with Microsoft Teams.
  • MS-900 Microsoft 365 Fundamentals: Demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity, compliance and collaboration among on-site, remote, and hybrid workers., You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

    Espria Limited is a leading independent managed service provider with over 25 years of experience in supporting business growth and digital transformation. They specialise in providing technical, commercial, and sustainable solutions in Cloud, IT, Communications, and Document Solutions. Their consultative approach ensures they deliver effective, tailored services that empower businesses today and guide them through […], Espria Limited is a leading independent managed service provider with over 25 years of experience in supporting business growth and digital transformation. They specialise in providing technical, commercial, and sustainable solutions in Cloud, IT, Communications, and Document Solutions. Their consultative approach ensures they deliver effective, tailored services that empower businesses today and guide them through their digital journey.

    £14,000 - £16,000
    • Reference

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