IT Business Analyst RBKC618832

Job Summary:

Salary range: £41,967 - £50,088 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Closing date: 7th November 2024
Interview date: Week commencing 11th November 2024

About Us:

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient.

The Housing IT team have completely transformed the technology used by the council's Housing department. After a four-year programme, the new systems are in and being shaped for great services. Capita One Housing is at the core of this and we need great people to support it.

The Role:

As a Housing IT Business Analyst, you'll collaborate with a dedicated ICT team, engaging with business stakeholders and functional consultants to enhance and support our Capita One Housing and Capita Self Serve Portal systems.

The Capita Self Serve Portal, launched in June 2024, is undergoing continuous improvement, while the Capita One Housing system, which went live in July 2023, is transitioning to a Business-as-Usual (BAU) structure with a dynamic team of permanent staff focused on system maintenance and configuration.

In your role, you will provide tier 2 support to users alongside one other Business Analyst, four Housing System Analysts, four tier 1 Support Officers, as well as trainers and managers.

Your responsibilities will include facilitating workshops, gathering business requirements, creating functional specifications, and coordinating system upgrades and developments. A key focus will be on ensuring that our processes are efficient, cost-effective, and compliant with legal and regulatory standards, including GDPR.

Please refer to the
Job Description for more information.

About You:

You should have prior experience supporting a Housing Management System, preferably with a Capita system (although not necessary) and a background in social housing or local government.

You will need to be skilled in developing business workflows and effectively communicating the benefits of the One Housing system to stakeholders.

Your strong attention to detail and problem-solving abilities will be essential in supporting users and delivering high-quality solutions. Experience in managing end-to-end projects is essential, as is your capability to produce functional documentation and assist with testing processes.

In return, you can expect a competitive salary, generous leave entitlements, and a high-quality pension scheme.

Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information:

The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Information about the safeguarding of children and support for families: rbkc.gov.uk/children-and-education/safeguarding-children

Information about protecting and safeguarding yourself and others from abuse and neglect: rbkc.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults

We do not accept speculative CVs.

If you have any queries, please contact: recruitmentrbkc.gov.uk

You should have prior experience supporting a Housing Management System, preferably with a Capita system (although not necessary) and a background in social housing or local government.

You will need to be skilled in developing business workflows and effectively communicating the benefits of the One Housing system to stakeholders.

Your strong attention to detail and problem-solving abilities will be essential in supporting users and delivering high-quality solutions. Experience in managing end-to-end projects is essential, as is your capability to produce functional documentation and assist with testing processes.

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient.

The Housing IT team have completely transformed the technology used by the council's Housing department. After a four-year programme, the new systems are in and being shaped for great services. Capita One Housing is at the core of this and we need great people to support it.

In return, you can expect a competitive salary, generous leave entitlements, and a high-quality pension scheme.