IT Operations Manager

We are looking to recruit an IT Operations Manager for Liverpool University Hospitals and Liverpool Women's Hospitals. This is a key role in enabling effective management of the complex IT estate and in identifying and planning future requirements. The successful candidate will have substantial NHS management experience, including direct line management covering Desktop, Technical Support and Network Services, substantial experience in the delivery of complex technical solutions in a specialist IT environment and sound knowledge of IM&T. The post holder will be required to participate in an out of hours on-call rota, working autonomously to resolve all IT incidents critical to the Trust functioning out of normal working hours. This may involve visits to all areas where IT is used, which includes but not limited to, patient areas such as wards, labs, theatres and AED., The post holder is responsible for the management, strategic development, operation and maintenance of the hospital site support functions including Desktop Support, and the Service Desk support team. The IT Operations Manager is responsible for comprehensive resource management of staff across the teams and ongoing projects, ensuring that the infrastructure remain accessible and secure at all times. A key responsibility is to forge effective collaborative and partnership working with service users. Driving service improvement programmes of work with the Digital Teams and regularly communicating with the service users., To be the main point of contact for escalation of IT issues from Trust colleagues and be the conduit between the Trust staff and the Digital Services teams. To deliver continuous service improvement in all areas of the service to ensure we learn from mistakes and improve the service delivered to end users. Influence, develop and implement digital technology plans in order to achieve the key business objectives. Ensure that robust capacity planning procedures are in place to ensure the future resilience of operational services. Prepare strategic papers detailing growth projections recognising investment points and options. Providing technical advice and guidance to management and users. Provides verbal and written technical and non-technical reports to senior managers, project staff, specialists, other managers and users on aspects of system status. Ensures all requests from users for service support and system changes are handled promptly and effectively and is proactive to ensure that users make effective use of the facilities available to them., The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

• Relevant first degree or equivalent experience
• Relevant Masters other higher degree or equivalent experience
• ITIL Service Desk, Incident and Problem Management Qualification - Red Badge (or equivalent)
Desirable criteria
• Formal project management qualification (PRINCE2 or MSP Practitioner)
• Microsoft Certified Systems Engineer, Substantial relevant NHS management experience - minimum of 5 years direct line management covering Desktop, Technical Support and Network Services
• Sound knowledge of IM&T including a substantial period in a senior management IM&T position with experience in implementation and change management
• Substantial experience in the delivery of complex technical solutions in a specialist IT environment
• Experience of supporting and monitoring major IM&T systems and development in the NHS, especially in the transfer of services
• In-depth knowledge of IM&T systems and procedures acquired through a combination of specialist training and relevant study to masters degree or equivalent level
• Experience of successful collaborative and partnership working and ability to encourage others likewise
• Understanding of NHS financial management principles
• Thorough understanding of risk management, business continuity management, procurement, corporate governance and corporate performance reporting principles
• Experience of being responsible for Financial and physical assets, holding and managing budgets, acting as a signatory and authorising purchase of IM&T equipment, Evidence of the ability to demonstrate strong leadership and management skills that positively supports the overall vision and objectives of the organisation and is an excellent leadership role model for all staff and managers
• Thorough understanding of the benefits that new technology will deliver to the NHS
• Evidence of the ability to interpret technical/professional/ administrative IM&T policies, advising the organisation how these should be interpreted, acting with minimum guidelines and setting standards for others
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.