Key Holder 20 hours

As the Key holder, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. You'll support in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.,

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Opening and closing the store and supporting the other members of the management team when required
• Analysing selling information and working with the store management team to maximise the sales performance of your department
• Leading a team of sales assistants to achieve excellent standards of service
• Overseeing store operations
• Being a brand ambassador and providing the best experience for our customers
  
  For the role of Key holder, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed: Knowledge
• You understand what makes a great customer experience
• Prior retail or customer-facing experience
• Fluent in English
Motivation
• You enjoy creating a positive work environment and leading a team
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others
Behaviour
• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes
Past Achievements
• Experience in store operation including store opening and closing routines, processing deliveries.
• Proven experience in coaching and motivating the team
Additional Information This is a Part time position with a contract of 20 hours a week. Apply by sending in your CV in English as soon as possible!

Monki is a vibe: friendly, playful, bold and empowering. We draw inspiration from those who bravely express their style and creativity without the filter of conventions, and we aim to be a catalyst for others to do the same, by empowering self-expression through fashion. Learn more about Monki here., At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.