Maintenance Operative

Reporting to the Field operations manager, the primary function of this role is to provide building maintenance services to a designated area / or number of properties. Where there is a specialist trade, the role also supports non-trade Maintenance Operatives (MO's) to fix faults. The role requires close working relationships with the housing teams to ensure outstanding service to the users., Maintenance of Property

- To provide building maintenance services to a designated area / or number of properties
- To report faults using the IT system to ensure all faults are reported and closed for their property portfolio
- The role of the MO is to ensure that all properties under their control are free from building defects as defined under the Home Office Contract
- Liaison with external sub-contractors to ensure access can be obtained, works are completed to agreed standards and the sub-contractors operatives are approved.
- To undertake audit samples of external suppliers work and report findings.
- To undertake once a year a Portable Appliance Test (PAT) for any properties in their area for all properties

Trade Duties (Where Applicable)

- To provide specialist trade services in accordance with certified standards and experience
- To support nontrade MO's to fault fix under your defined specific trade
- To provide technical advice and support to the maintenance section relevant to your trade to ensure all current standards are met under the contract.
- To provide the property on-boarding team with trade sign offs for the relevant specialist trade

Health & Safety

- To ensure that the safety of all users of the property from a building standard is achieved
- To check all relevant property reports before undertaking works in the properties (e.g. asbestos, dangerous persons,) or request additional reports if deemed appropriate by the MO (e.g. structural report, asbestos survey / test etc.)

Furniture & Inventory

- Where possible to repair all Serco supplied furniture or ensure furniture is replaced to comply with the Home Office Contract

Materials Management

- To only purchase materials from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job / property.
- Where specified only purchase the agreed Serco standard materials unless alternative substitutions can be provide due to stock requirements

Plant & Tool Hire / Purchase

- To obtain Managers approval for the Hire or purchase of any plant or tools over £100 to undertake any maintenance repair.
- To ensure appropriate receipts are obtained and recoded for each property / job completed.

Waste Disposal

- To remove all waste from properties when in attendance and ensure the waste is disposed of in approved license areas and re-cycled where possible.

Garden Maintenance

- To undertake garden maintenance duties for properties defined under their property remit

Trade Work

- Where work is outside the MO skill set for fault repair a report should be raised on AORA to instruct the appropriate trade fix to be initiated in accordance with the Home Office Contract terms

Cleaning & Carpet Cleaning

- To identify areas where a cleaning requirement is required and to raise the jobs/ fault on AORA.

Work Scheduling & Prioritisation

- All allocated KPI work must be completed in advance of the scheduled completion date.
- If no further KPI work is required for the same day then the MO will continue on site to ensure any other maintenance defects are completed to ensure the property meets the contract standard's
- Once all defects have been completed then any scheduled planned maintenance work can be completed if not already undertaken (e.g. HHSRS annual report, PAT annual test etc.)
- To liaise with Housing Officer partners to ensure that any properties in the MO's portfolio have been inspected at least once per calendar month with a documented report.

Stakeholder Liaison

- Where requested, be the site liaison for all stakeholder parties with an interest in the property e.g. Landlords, Local Authorities, Home Office, in order to provide maintenance support.

Working Hours

- Various work patterns will be set for MO's depending on operational delivery needs.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

There will be a requirement to be on call and undertake out of hours working to agreed rosters and in accordance with the out of hours local operating procedure to provide a 24 hour and 7 day a week maintenance service.

What we offer

- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.