Maintenance Team Manager

An opportunity has arisen within Maintenance Services to join the team of Maintenance Team Managers on a permanent basis. This role will cover the North East neighbourhood: Waltham Forest, Redbridge, Havering, Essex and Cambridgeshire plus other surrounding areas. The role reports into the Head of Service. As a key member of the Direct Maintenance Management Team, you will lead a team of frontline staff working on reactive works to deliver a first-class repair and maintenance service to our residents and customers. You will work closely with internal and external stakeholders to deliver excellent customer service and sound financial decision making. Your experience of managing people, delivering customer service and financial results will therefore be essential. This is an ideal opportunity for a candidate who has a sound knowledge of reactive maintenance and managing a DLO and contractors to support the service in a management role. The Maintenance Team Managers impact both residents and internal teams and will have direct influence over increasing satisfaction and achieving strategic goals within the service. The Maintenance Team Manager will get involved in increasing productivity and driving results in line with current KPIs.

Excellent understanding of a DLO offering Experience of leading, supervising and motivating a large maintenance team Knowledge of Reactive Repairs Track record of delivering excellent customer service and resident satisfaction against KPIs Knowledge of relevant standards and legislation Experience of implementing and maintaining good Health and Safety, including working at heights, manual handling, asbestos and day to day Health and Safety Compliance Demonstrable financial acumen & commercial awareness Ability to build positive relationships with a range of internal and external stakeholders If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
  
  We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.