Manager Customer Migration - Global

The Manager Customer Migration - Global is your opportunity to join a truly dynamic global team that plays an integral part in key enterprise-wide transformation and integration projects, within our Global Customer Partnerships (GCP) organisation. As the workstream Program Manager, you will be supporting the Director, of Customer Migration in delivering a seamless migration experience for our key customer portfolio. This role covers a wide spectrum of project tasks from client integrations to technology and operational transformations, always championing the customer at every opportunity. At any time, you may be required to be Client facing, engaging with Senior Leaders, or working to a solution on the sophisticated details of a process. What You´ll Do on a Typical Day:

• Prioritising, crafting, and maintaining project plans to provide
• visibility of the project milestones and progress
• alignment of roles and responsibilities, and workstream Governance
• delivery of project objectives.
• Managing the architecture and content of centrally housed project data and building reporting and communication structures to ensure all collaborator can access accurate real-time information.
• Empowered to lead the project performance, while ensuring project status, achievements, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
• Actioning effective escalation processes to drive decisions and outcomes.
• Engaging with a wide variety of partners to define and supervise progress against key project achievements, clearly articulating accountability.
• Championing the customer in every conversation to ensure all workstreams are delivering the best solution for GBT and the Customer
• Identifying dependencies and collaboration opportunities between workstreams to remove silos and improve efficient working practices.
• Effective communication, taking sophisticated detail and translating to consumable information., Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.


• Project/Program management experience, with proven track record to deliver results
• Proficiency in project management software such as Smartsheet/MS Project/MS Office applications for reports, data analysis, and PowerPoint presentations, is required.
• Ability to work in a fast-paced environment including leading across multiple geographies, functions & time zones.
• Excellent communication skills, including confident presentation skills
• Ability to take sophisticated information, present in an appropriate manner and level of detail, for consumption by a wide and varied range of stake holders
• Ability to influence areas of the organisation, not under your direct authority
• Excellent interpersonal skills with the ability to influence decision makers using data-driven insights and customer impact analysis. To establish positive working relationships and collaborate across all levels of the organisation, articulating accountability.
• Excellent problem-solving, analytical, and critical thinking skills to effectively respond to shifting priorities, demands and timelines. Innovative and creative thinking
• Detail-oriented with a proven history as a self-starter who can work independently with minimal direction, manage multiple priorities and to adapt quickly to change.
• Knowledge and experience of the Corporate Travel Industry and travel operations, a plus
Great to have skills (but not a deal-breaker):
• Project Management Office experience of large and/or complex projects with multiple enterprise workstreams
• Smartsheet certification or knowledge and experience
• SharePoint including list management, exporting, and reporting
• Advanced Excel skills
• Power Query
• Power BI
• Power Automate (Microsoft Flow)
• Microsoft Forms
• SQL
• VBA
• Experience working in the travel industry
  
  American Express Global Business Travel Manager Customer Migration - Global in London, United Kingdom
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued., Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .