Manager - Global Immigration
KPMG International Cooperative, City of Westminster
Manager - Global Immigration
Salary Not Specified
KPMG International Cooperative, City of Westminster
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 8 Dec | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 3c00a98b7f704014bddfc1453c380e27
Full Job Description
Role purpose: As a member of the client service team, supervise and manage engagements and other related activities under the general direction of partners, directors, and/or senior managers, leading staff, consultants and assistant managers in providing outstanding client service. 1. Operations: Quality:
- Display drive to deliver and generates commitment in others to maximise results.
- Accountable for managing business risk in own area.
- Manage financial and team(s) effectively to deliver business goals.
- Focus energy on commitments and objectives that matter most.
- Manage others' expectations and delivers on promises.
- Keep others updated on the status of tasks and projects.
- Demonstrate resilience under pressure.
- Take accountability for decisions and outcomes within scope of responsibilities.
- Take a thorough approach to analysing information and making decisions, knowing what commitments are being entered.
- Identify and involves key people in decision-making.
- Manage conflicting perspectives when making decisions. Risk Management:
- + Manage team activities to ensure compliance with KPMG risk management policies and procedures and manage engagement administration. + Ability to recognise, understand and propose solutions to address potential matters of risk for the client and/or the firm to be raised to the Senior Manager for joint resolution. + Good awareness of firm's risk management policies and ability to raise concerns to a more senior member of the team for resolution. Billing and Client Engagement Management:
- Ensure all time bookings are accurate and timely and achieve chargeable hours target.
- Be responsible for effective management of engagement financials, cash collection and review of significant invoices.
- Ensure timely invoice production. Technology:
- + Manage the teams' responsibilities in the KIM/ LinkGo tracking system. + Manage teams to ensure that timely technology created reports are created and distributed with clients as agreed.,
- Demonstrate a thorough understanding of immigration concepts and issues and pro-actively research current immigration developments and creatively apply immigration and HR knowledge to client situations.
- Understand basic and complex application processes.
- Review and approve complex immigration advisory work [based on input received from membership office].
- Supports the assistant manager in chasing outstanding invoices with O/D or GI clients. Acts as point of escalation for complex invoicing matters and debt collection.
- Communicate effectively to resolve complex cases of GI clients with membership office, clients and other agencies.
- Discuss customer satisfactory survey results with the senior manager and recommends/ implements action plan(s) for improvements if survey shows medium or poor client satisfaction.
- Leads the discussion of unsatisfactory case management(s) with membership office and GI client if necessary.
- Explain complex legislation and policies in simple clear language to GI clients.
- Liaise with the individual applicants and HR counterpart to provide complex technical advice and to give alternative options based on the input received from the membership office(s) involved
- Final review accuracy and completeness of immigration advisory work based on the input received from the membership office(s)
- Present QBR material to the client on an agreed schedule
- Final review of presentations for pursuits (RFPs or RFIs) and share with senior manager once satisfied that the material is of the highest professional standard.
- Lead client meetings (QBR, transition meeting, regular or ad-hoc) with senior manager ensuring opportunity is given to more junior staff too for the purpose of professional development.
- Review meeting notes and ensure follow-up on actions/ outcomes arising from the meeting is done by the assistant manager.
- Discuss immigration global trends and relevant geopolitical changes that is relevant for the client.
- Effective account/client management of scope, fee quote and explanations.
- Final review of materials and communications for senior members of the practice for KPMG/client representation to immigration authorities and government officials.
- Develop long-term relationships with relevant immigration teams globally. 4) Business Development:
- Identify business opportunities and manage client pursuits.
- Sharing industry insights, best practises and global offerings with clients.
- Manage accounts/industry sector planning as agreed.
- Stays informed of market activity for relevant accounts and industries. 5) Quality and values:
- Assign and manage tasks with other team members considering engagement needs and identified business outcomes and organise own work such that important items are completed first.
- Ensure timely responses from the team on day-to-day client liaison and provide and review appropriate responses to questions raised by client as necessary. Handle important client communication.
- Serve as a trusted business advisor for clients and KPMG to immigration authorities and government officials.
- Review documents prepared by other team members.
- Review and accurately interpret information from overseas offices in order to deliver practical and suitable conclusions and recommendations to clients.
- Work towards the optimal outcome for the relevant business stakeholders.
- Monitor client service standards, swiftly addressing delivery failures (such as missed SLAs) and implement resolution plan to ensure these are prevented.
- Focus efforts on most profitable clients and opportunities.
- Organise teams to ensure client work, global coordination profitability.
- Deliver change through effective implementation.
- Identifies and removes obstacles to achieving greater efficiency.
- Encourage others to contribute improvement ideas.
- Challenge assumptions and historic practice with evidence-based arguments.
- Demonstrate commitment to delivering exceptional client service by reviewing work products of more junior members of the team and ensuring own work outcomes are of high quality.
- Delegate tasks and manages assignments of self and others.
- Take accountability for addressing problems until they are solved.
Communication: Very good level of written and verbal communication skills. - Project Management: Excellent organisation skills with ability to plan, prioritize, meet deadlines and monitor budget.
- IT: 1. Strong IT skills, including very good MS Office (Word, Excel and Power Point). 2. Good understanding of KPMG's KIM, LinkGo software and other KPMG offered software solutions.
- Excellent level of attention to detail and accuracy.
- Client driven and commercially savvy.
- Very good presentation skills
- Other Skills, such as timesheet completion, discipline to complete projects/ tasks deliver for deadline and keep teams on track.
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