Manager, Membership Program Reporting & Optimisation

Embark on an exciting career as Manager, Membership Program Reporting & Optimisation within the newly established Membership & Personalisation team in Market & Channels Global Marketing.,

• Implement systems to track key performance metrics and oversee rewards liability reporting using your strong analytical skills.
• Monitor program performance, identify underperformance areas, and suggest improvement opportunities.
• Lead forecasting and inventory reporting to support the Mechanics Team in planning and delivering benefits and rewards.
• Drive program optimisation in collaboration with teams like Benefits and Rewards mechanics and Member Activation for continuous improvement.
• Identify and implement process improvements and automation to streamline reporting and optimisation efforts.
Play your part in our team succeeding M&C Marketing aims to build and deploy capabilities essential for us to win in corporate plan 2026 and ensure alignment and execution of marketing excellence globally. This position will be responsible for the reporting and optimisation of the LEGO Group Membership program, including Forecasting, KPI performance reporting, Membership Satisfaction reporting and overall ROI. Partnering with the Program Operations and Development Team and other skilled teams, to increase member satisfaction with the program, drive commercial results, and contribute towards improving their Client Life Value. You will report directly to the Director, Membership Program Operations & Development.


• Experienced in leading reporting and optimization for loyalty benefit & reward programs, delivering commercial results and member satisfaction.
• Proven ability to manage and drive cross-functional loyalty programs, building support among diverse global teams.
• Skilled in communicating clear, actionable recommendations, both in writing and verbally.
• Extensive experience in a global, multi-cultural manufacturing company with complex channels (D2C and B2B).
• Positive, solution-oriented team player with strong independent work ethic, clear direction setting, and exceptional skills in managing and influencing others.
  
  The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
  
  Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.