Manager, Social Sustainability Data & Insights

A phenomenal opportunity to join the Social Sustainability team in Business & Commercial Banking (BCB) during an exciting phase of growth and development as we support the Group's purpose of Helping Britain Prosper. The team's mission is to "Break down socio-economic barriers impacting the UK's under-served business owner communities and groups". We do this by developing strategies, propositions, programmes and partnerships to deliver fair and equitable outcomes. You'll have deep expertise in research (including methodology development), survey design, data engineering, analysis, interpretation and reporting. You'll also be adept at manipulating large data sets to help set strategy, advise decision-making, deliver process improvements and handle performance. The role supports a portfolio of activity designed to improve access to finance and skills support for Black, Disabled and/or Women-led businesses as well as supporting the Bank build its organisational capability in meeting future external broader social sustainability reporting standards in line with CSRD guidelines that maximise socio-economic benefit. Passionate about harnessing your data & insights engineering and analysis expertise, you'll accelerate purpose driven social sustainability performance with a focus on commercial outcomes. What you'll be doing:

• Acting as a data, research and reporting subject matter authority by maintaining an in-depth understanding of social sustainability data and insights.
• Providing data-driven insights across UK socio-economic priorities and under-served business owner communities and marrying those with our strategic drivers to help Britain prosper.
• Developing data tools and dashboards to support the targeting of underserved business communities across socio-demographic segments with financing and skills support programmes.
• Working with internal and external partners to craft, build and continuously evolve a social sustainability performance measurement framework for BCB. Developing appropriate methods of data capture to improve Client recording and minimise reputational or bias-related risks.
• Analysing socio-demographic data alongside other transactional, behavioural and attitudinal data to unearth new insights for use in the decision-making process. Evaluating market trends, building compelling reports and delivering presentations to colleagues in BCB.
• Running a budget used to develop new research projects and improve our internal capability to collect Client data.
Why Lloyds Banking Group: Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too! What you'll need:
• Data analysis and engineering -strong proficiency using tools such as Excel, Power BI and Gen AI solutions, able to demonstrate extensive experience working optimally to engineer and analyse large datasets utilising a variety of tools and systems eg SQL, JIRA and Confluence
• Critical thinking - able to see the bigger picture and understand the strategic imperatives across the portfolio of activity within the context of UK socio-economic challenges and Lloyds Bank commercial focus areas, converting this into an effective social data strategy
• Research/Insight/Data/Client Experience -conversant with research methodologies and customer-centric focus in design of data capture initiatives.
• Collaborator management - diplomatic and collaborative yet ambitious and outspoken, aware of internal/external customer needs and tailoring approach to handle conflicting requirements.
• Handling complexity - able to produce reports/presentations and communications that convert sophisticated ideas/data in a simple and meaningful way.
  
  About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.