Matchday Kiosk Supervisor

Natural leadership skills are essential; experience is preferred but full training will be provided.Our matchdays are usually on Saturdays, with some weekday evening and Sunday matches.A typical shift is approximately 5 hours depending on the game and kiosk size. This is a casual, hourly paid position. In our kiosks you will be responsible for:

• Deliver an excellent level of food, drink and bar service in a fast-paced environment. Ensuring customer expectations are met and exceeded at every opportunity.
• Supervising and leading a team of between 4 and 18 catering assistants. Including professionally addressing basic performance and development needs.
• Manage the speed of service to achieve key time frame targets: kick off time and half time. Ordering hot food within set time frames, ensuring the kiosk if fully stocked for half time.
• Compliance with Food Hygiene regulations, Health and Safety regulations, Manual Handling guidelines and Licensing laws.
• Preparing the kiosk and team for the busy half time service.
• Ensuring the kiosk is cleaned to the highest standard and stock is correctly rotated.
  
  Experience in a supervisory role or natural leadership skills.
• The ability to be a role model for casual staff; pride in your appearance leading by example in delivering the Delia brand standard, whilst demonstrating the Clubs values and behaviours.
• A positive can-do attitude with the ability to motivate and mentor team members.
• A resilient, calm and confident approach to working in a fast-paced environment.
• The ability to use the Epos system and authorise staff hours using a dedicated App.A practical, organised approach to achieving tasks within a tight timeframe.
• Excellent communication and interpersonal skills.
  
  Competitive rates of pay.
• 20% discount in all Club shops.
• 10% discount on food in Delia's Restaurant & Bar.
• The opportunity to train in other catering skills and work non matchday events.
• If it's additional 'top up' work to your existing job, then we can provide flexible working hours in a unique working environment.