Online Customer Services Assistant

We have an opportunity for a Customer Service Assistant to join our eCommerce Customer Service team in Leeds on a six month fixed term contract. From selling cars to rare collectables, no two days are the same for our world-class online team. But one thing remains constant: a dedication to funding lifesaving research. We take an innovative and entrepreneurial approach by tapping into the latest trends to get the most out of our unique stock. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service. What does this role involve:

• Processing and resolving of high volume enquiries using our online messaging system
• Dealing with both internal and external customers via phone and email
• Maintain accurate records of all enquiries to enable future reference
• Invoice processing
• Managing unpaid and cancelled transactions
  
  Excellent customer services skills
• Ability to resolve queries from start to finish
• Excellent written and oral communication skills
• High level of accuracy and attention to detail
• Capable of working to deadlines
• An organised and structured approach to work
• Ability to distinguish between types of complaints
• Confident to ask questions to ensure accuracy
  
  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner! Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

You'll join the team on a 6-month fixed-term contract working 35 hours a week Monday to Friday 9am - 5pm in Leeds. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers