Operational Support Manager

To support the Divisional Management Team by the collection and analysis of performance data in order to inform decision making. This will require liaising with various staff disciplines to organise additional capacity to meet the demands placed on the Division, Support the SLM and lead when appropriate on service improvement projects
· Complete monthly staff SVL/sickness report, ensuring accuracy of staff contracts & staff hours worked. Report inaccuracies and ensure completion of contractual change forms with appropriate management and financial approval.
· Ensure live rosters are maintained within Critical Care via Electronic Rostering database for in excess of 200 staff. Have access to undertake a high level of administration within the system including editing of contracts, new starters and leavers. Ensure the team complete changes to the off duty by amending shifts worked.
· Manage the process for inputting and approving bank/agency timesheets; ensuring timely approval of payments for bank worked and provide evidence and assurance of shifts worked.
· Monitor agency / bank usage via a database, reported to Unit and Divisional Managers.
· Ensure the Admin Team provide assistance in the management of the unit annual leave database, ensuring annual leave / time owing hours owed are accurate for leavers, and recovered / paid via Trust Payroll services. Demonstrate an up to date and accurate record of information for leavers with a clear audit trail.
Any other duties at the request of the SLM within the scope of the post., Work closely with the management team to develop demand and capacity models specific to the service line
Represent the Division at meetings when requested and appropriate Managerial responsibility for admin and clerical staff within the Division/Service Line.
Maintain the efficiency of the service by ensuring that plans are in place for adequate clerical cover, including arrangements for planned and unplanned absence
Effectively support the Critical Care unit stock management processes / systems working closely with unit stock assistant
· Support the Division in the identification of potential areas for savings to contribute to the cost improvement programme.
We reserve the right to close this vacancy early. Therefore, interested applicants are advised to apply as early as possible.
Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post.
All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.
As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.
From April 2017 the Government plans to extend the requirement to provide a criminal record certificate to Tier 2 visa applicants coming to work in Education, Health and Social Care sectors and to their adult dependants.
If you are a Tier 2 visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.
Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.
Flexible Working applications will be considered in line the Trusts flexible working policies.
The Trust is a no-smoking site.
We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible.
Please note UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.
As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.
Our vision is underpinned by five strategic goals:
+ Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
+ Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
+ Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
+ Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
+ Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.
Our Mission
"Excellent, Compassionate and Safe care for every patient, every day", As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq