Operational Support Manager - Breast and Endocrine Surgery

An exciting opportunity has arisen for an Operational Support Manager within Breast and Endocrine Surgery at theRoyal Liverpool University Hospital and Aintree University Hospital.We are looking to recruit an enthusiastic and motivated new team member to join our operational team.

You will work directly with the General Service Manager, Head of Operations, Clinical Directors and Lead Nurse to ensure smooth day-to-day running of the service, oversee the delivery of operational and administrative services and contribute to the Care Group's overall performance, objectives and financial improvement plans.

You will have line management responsibility for administration staff and work closely with other specialities within the Care Group.

You will demonstrate excellent communication and organisational skills, flexible approach and able to exercise initiative in prioritising your workload.

You will be required to liaise effectively with both internal and external stakeholders, be adaptive, and highly organised. We are looking for someone proactive, forward-thinking, and reliable who wants to learn and tackle a new challenge in a role which varies day to day.The post requires an individual who is resilient and adaptable to work in a fast-paced professional environment., Reporting to the General Service Manager, you will be an integral member of the Care Group management team.

The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary; ensuring effective and timely management of the Care Group's governance processes.

You will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups.

Supporting the General Service Manager with the delivery of the specialities operational and administrative services. This includes managing an administration team and monitoring of both national and local Key Performance Indicators and contribute to the achievement of CIP targets.

The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.

The Operational Support Manager will oversee administration teams and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise.

You will have day to day line management responsibility for administration staff with the Care Group.

The Operational Support Manager will be visible and on-hand to deal with queries within their Care Group.

Deputising for the General Service Manager as and when required.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.