Operations Director

We are seeking an experienced Operations Director to oversee our production-heavy environment, with a strong focus on translation and transcreation and production. The ideal candidate will have a proven track record in managing workflows and ensuring quality deliverables while maintaining excellent client relationships.,

• Leadership and Strategy:
+ Develop and implement operational strategies to enhance efficiency and productivity in production processes. + Lead and mentor a diverse team, fostering a culture of collaboration and high performance.
• Workflow Management:
+ Oversee the workflow for translation and transcreation projects, ensuring timely delivery and adherence to quality standards. + Analyse and optimize existing processes to improve turnaround times and resource allocation.
• Client Engagement:
+ Act as the primary point of contact for key clients, building strong relationships and ensuring their needs are met. + Conduct regular check-ins with clients to gather feedback and make necessary adjustments to services.
• Quality Assurance:
+ Establish and maintain quality control measures for all translation and transcreation work. + Collaborate with the quality assurance team to address any issues or concerns promptly.
• Reporting and Analytics:
+ Monitor operational performance metrics and prepare regular reports for senior management. + Utilize data to make informed decisions and drive continuous improvement initiatives.