Operations Director

We have an exciting opportunity within Network Rail High Speed for an Operations Director, a high-impact role within our executive team. This is a rare opportunity to lead our route operations, international managed stations, and performance teams, taking full ownership of railway performance and operational delivery. We're looking for a visionary leader with a passion for exceptional train performance, committed to elevating the passenger experience, and exceeding client expectations.,

• Inspire excellence in the quality of service provided to our client and customers.
• Direct the management of safety within the geographical area and act as a role model in the promotion of safety and environmental excellence across all areas of control.
• Direct the area team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.
• Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
• Achieve financial, technical, safety and customer satisfaction targets as agreed with our board.
• Lead delivery of operations in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. Support the on-site management of recovery from major incidents.
• Manage the development and implementation of safety, train performance and customer satisfaction, initiatives. With the Infrastructure Director, create plans to address customer needs and performance issues.
• Lead real-time delivery of train performance and implement processes to deliver continuous improvement.
• Provide input to business plans, policies, standards and network strategies.
  
  In this pivotal position, you’ll champion our people, driving operational excellence through inspirational leadership and fostering a culture of continuous improvement. You will also be commercially astute, who can skilfully balance the safety of our people and passengers, the delivery of excellent train performance, whilst driving efficiency and optimising revenue opportunities.
If you’re ready to make a significant impact to delivering an exceptional High Speed rail experience, we’d love to hear from you. This is a permanent position, so come and be part of a truly unique business that brings the UK closer to Europe. Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.,
• Chartered member of relevant professional body or equivalent experience?
• Significant successful experience in operational management in a safety critical industry?
• Recognised operational delivery leadership capability?
• The ability to demonstrate in depth knowledge and experience of health and safety management and compliance management processes?
• Proven ability to influence decision making and build cross functional / cross company relationships?
• A proven track record of customer relationship management?
• Significant knowledge of the rail industry?
• Successful experience of managing business unit financials?
• The ability to demonstrate understanding of our safety management system?
Although it isn’t essential, it would be helpful if you have in-depth understanding of the railway industry and its needs and interfaces.

Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK’s only international high-speed railway, High Speed (HS1). The 109km HS1 infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations; St Pancras, Stratford and Ebbsfleet International. As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client ‘HS1 Ltd’, undertaking a diverse range of activities from railway infrastructure maintenance and operations - through to station facilities management and retail on behalf of our client. Our Vision: For everyone to love High Speed rail! https://www.networkrail.co.uk/running-the-railway/our-routes/network-rail-high-speed/ Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more!, We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you! About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

£116,753 - £138,991 (plus inner London allowance of £3,270 In addition, we can offer you a rewarding career with excellent benefits, including:
• 28 days annual leave (plus bank holidays)
• Bonus scheme
• Healthcare
• Excellent choice of pension schemes
• 75% subsidy on rail season tickets (including London underground)
• 75% off leisure rail travel for you and your family
• ‘my benefits’ – our discounted online shopping site
• Training, development and employee assistance programme available
• Two weeks paid reserve leave for our armed forces community
• 5 days paid volunteering leave