Operations Director

Within West Coast South, direct an operations team that supports the safe, sustainable, and efficient provision and operation of fixed rail infrastructure services. Lead the operations team to meet defined safety, performance, and financial objectives, balancing the interests of all customers. Act as operational lead for the West Coast South area in agreeing key priorities with stakeholders.,

• Direct the management of safety within the West Coast South and act as a role model in the promotion of safety and environmental excellence across all areas of control.
• Work with customers and stakeholders to drive the quality of train service delivery across the route.
• Direct the area team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.
• Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
• Achieve financial, technical, safety and customer satisfaction targets agreed with the Route Managing Director WCS.
• Lead delivery of operations in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. Support the on-site management of recovery from major incidents.
• Manage the development and implementation of safety, train performance and customer satisfaction, initiatives. Working closely with Infrastructure Director WCS, create plans to address customer needs and performance issues.
• Lead real-time delivery of train performance and implement processes to deliver continuous improvement.
• Provide input to business plans, policies, standards and network strategies.
• Act as the Designated Competent Person (DCP) for both formal and local investigations. Report on accidents/incidents and undertake investigations as required.
  
  Chartered member of relevant professional body or equivalent experience
• Significant successful experience in operational management in a Safety Critical Industry
• Recognised people focused and operational delivery leadership capability
• Able to demonstrate in depth knowledge and experience of health and safety management and compliance management processes
• Proven ability to influence decision making and build cross functional / cross company relationships
• Proven track record of customer relationship management
• Significant knowledge of rail industry
• Proven experience working with trade unions
• Successful experience of managing large business unit financials over £25m
• Able to demonstrate understanding of NR safety management system
We would also like but it isn't crucial to have/to be:
• In-depth understanding of the railway industry and its needs and interfaces
• Knowledge of relevant standards and procedures, Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision
  
  Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. We do work that matters to millions. And we do it in millions of different ways.
This is an exciting time to join Network Rail. We're passionate about great service and commit to our service equation vision by “putting passengers first”. Performance, safety and getting the fundamental basics right, is something we strive for as well as asking ourselves - what can we do to put our passengers and freight users at the centre of everything we do? You will be part of the NW&C Region which consist of three routes:
• North West Route, covering Manchester, Liverpool, Lancashire and Cumbria.
• Central Route, covering the West Midlands and Chiltern areas.
• West Coast South Route, covering the south of Crewe to London Euston.
In the West Coast South route, we are passionate about our people and the role they play. We aim to deliver a safe and efficient railway every day, ensuring the best possible journey experience for our customers, stakeholders, and partners. For us, ‘Diversity' means recognising differences between people while valuing the contribution they make. ‘Inclusion' means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking. Our operations function is responsible for signalling, response, operations, and electrical control for the WCS route from London Euston to just south of Crewe. It includes lines between Watford Junction - St Albans and Bletchley – Bedford.

· Salary: £116,753 - £138,991
• Pro-rata annual leave entitlement (28 days)
• My benefits – our discounted online shopping site
• A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• 75% discount on leisure travel
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community
Want to find out about what fantastic benefits we offer? Find out here Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.