Operations Manager - Cosy Club

As the result of a well-deserved internal promotion, we're recruiting for an Operations Manager to head up our Cosy Clubs Midlands patch! Our Cosy Club Operations Managers play a pivotal role in the success of our business. Working alongside an Operations Chef you will manage an area of c.8 sites maximum (a nod to our unique determination to drive amazing attention to detail) remaining close to our teams and our customers every day. What makes a Cosy Club is the people that work there and therefore your team will be your absolute number one priority, spotting amazing talent; having aces in the right places, celebrating success; creating a real buzz and a sense of belonging for our team, plus developing great managers and leaders through training, coaching and mentoring. We're about unrelenting standards, we absolutely love people who never settle and our ultimate goal is that every feels welcome and leaves happy! For this role we are looking for someone based in the Midlands you must be able to easily access each of the eight current sites in the patch: Birmingham Bennetts Hill, Birmingham Brindley Place, Cheltenham, Coventry, Derby, Hereford, Leicester and Worcester. What you will be responsible for:

• Ensuring the culture of our Cosy Clubbers are welcoming; fun; vibrant above all a home from home for our customers and team, every hour of every single day. Finding the small things (and the really big ones) that help to make our Cosy Clubs real pulls for team and customers alike.
• Relentlessly on the hunt to find great talent to join your Cosy Clubs at all levels, with a specific focus on building a high performing and loyal team of Cosy HODs across your sites and have succession in place.
• Working alongside each of your management teams to get a detailed understanding of each local community and using this to create strong sales plans to drive business into each site.
• Developing your management/leadership team through having clear development plans in place and providing opportunities to develop their skills to progress. Challenging and supporting your GMs to develop their own teams by prioritising training, coaching and developing their people to progress with the Company.
• Help to plan and execute 14 great shifts across every site every day. This means having the right people on the right shifts, back up plans in place, as well as quality forecasting, ordering and rota management.
• Ensuring that sites and management teams are delivering on our unique Loungers' Commitments, including fair rotas; 121 conversations every 6 months plus the things that make Cosy Clubs a unique place to work for teams.
• Making the most of your time in a week by frequently visiting your sites to get stuck into service, poke your head in every nook and cranny, help to train and coach your kitchen teams. We expect most sites to be visited at least once a week by their Ops Managers and we know this is where you have the biggest impact.
• Developing, planning and executing all operational aspects for your Cosy Clubs through being exceptionally close to the detail of your sites, your people, your customers, your standards and processes, and of course your community.
• Through your own passion as well as the right processes, make sure that there is strong community engagement through engagement and outreach activities, and we're truly providing a place where our local communities feel a sense of belonging. This means social media engagement, events as well as 'The Good Stuff' and supporting those in the community who really need our help.
• Being prepared throw yourself in the deep end working shoulder to shoulder with your teams, on anything from clearing tables during a busy lunchtime rush, prepping food to cover a sickness, or reaching out to customers where we've fallen short of our high standards to recover them. We love nothing more than honest old school hospitality.
• Deliver daily and weekly the Ops Manager expectations - making sure rotas are submitted on time, orders are accepted, stock takes completed and everything in between.
• Feeding new ideas in how we can be better every day, and ensuring we challenge processes and practices that get in the way of great experiences for our team and customers.
• Working in partnership with your Ops Chef ensure there is clear alignment against priorities for your sites, that front of house and back of house leaders are working in tandem, cross-training and that you're both on the same page.
• Daily reporting on all aspects of site performance, including the detail behind every shift, your P&Ls and your people. Remember we take complete pride in our slightly obsessive attention to detail on the small things as we know this is where we can win or lose.
• Delivering on our key performance indicators, from customer wait times, to Net Promoter Scores and EBITDA, plus everything in between., You are probably already an Operations Manager or Area/Regional Manager in bars or restaurants with fresh food and wet-led experience, looking to become part of the team in a growing company with a big future.
  
  You will have had multi-site hospitality experience across bars; restaurants; caf's, or something in between.
• Even though you're in a management role, you balance your time between managing and getting stuck in. We want people who still want to be part of the buzz of delivering awesome old school hospitality. Not management through emails.
• You will have been in senior leadership positions in a large turnover single site or multi-site capacity and have demonstrated inspiring and motivating large teams.
• You will be familiar with managing through clear KPIs and making commercial decisions to deliver the overall EBITDA and revenue requirements.
• Your ambition will keep you driven and focused on getting better, every single day, and wanting to make a big impact.
• You will know what it's like to be all over the detail and manage across a number of competing priorities.
  
  We pride ourselves on having the best hospitality teams around. We're the kind of place where a job naturally turns into a career and as we're growing so rapidly, there are plenty of opportunities. It really is down to you how far you go! We ensure you get solid training, so you never feel out of your depth, and offer plenty of incentives, bonuses and recognition for everyone.
At Loungers, you can bring your true self to work. We just want you to be you and we wouldn't expect anything less. Our Head Office is the heart of the support function for Lounge, Cosy Club and Brightside restaurants, here you will find all the various departments over 3 floors in Bristol's vibrant city centre. We're a collaborative bunch with our departments working hard to ensure our site teams have everything they need to achieve their number one priority - focusing on our customers. Within HQ you most likely work across each of our 3 brands, although some teams are solely focused on one brand. As with our sites, our HQ is decorated with a diverse range of artwork and lampshades to make you feel part of Loungers and of course we like to organise the occasional social gathering. As of September 2024 we have a total of 269 sites - 36 Cosy Clubs, 230 Lounges Café Bars and 3 Brightsides. We are opening a new site on average every 10 days and we are showing no signs of slowing down with a target of opening 30 new sites every year.


• Competitive salary + annual achievable bonus paid 2x a year.
• Opportunity to participate in the Loungers Management Share Plan programme.
• Company car allowance
• Full expenses and mileage provided.
• Great opportunity for personal development and career progression in a fast-growing business.
• Annual Ops trip to somewhere sunny. Honest!
• 50% discount on food from day one
• The best staff party - Loungefest!