Operations Support Manager - Voids

We are seeking a highly skilled and experienced Voids Operations Support Manager to play a critical role in ensuring the efficient operation of the Property Care team. As Voids Operations Support Manager you'll work closely with internal teams and external contractors to streamline processes, minimise void times, and support the timely turnaround of vacant properties.,

• Work Allocation & Supervision: Assess and allocate work equitably among team members, ensuring fair distribution and productivity.
• Performance Monitoring: Oversee and evaluate contractors, suppliers, and direct team performance.
• Client Engagement: Attend meetings with clients and tenants, documenting outcomes and communicating effectively with stakeholders.
• Project Planning: Schedule work to align with safety standards and resource availability, keeping within budgetary constraints.
• Quality Control: Conduct regular inspections on completed work, verify invoices, and address discrepancies.
• Support Services: Provide technical assistance, address customer complaints, and conduct on-site visits as needed.
• Out of Hours: Participate in a management escalation on-call rota to provide support to trades.
• Safety Compliance: Adhere to all health and safety regulations, reporting incidents, and maintaining secure, safe equipment and vehicle conditions.
• Reporting: Prepare regular reports, quotations, and estimates for clients, and contribute to policy and procedural documentation. People Management Responsibilities
• Team Development: Lead, mentor, and manage team members, conducting regular feedback and performance evaluations.
• Recruitment: Handle recruitment and induction for new team members.
• Health & Safety: Ensure compliance with safety protocols, conduct risk assessments, and prioritise team well-being.
• Resource Allocation: Promote flexibility within the team to meet varying service demands effectively. General Responsibilities
• Work in alignment with Company policies, codes of conduct, and financial regulations.
• Foster positive relationships with colleagues, stakeholders, and partner organisations.
• Prioritise continuous improvement in service delivery and personal development.
• Ensure data protection compliance, and maintain data accuracy for optimal service delivery. Our ideal candidate will have
  
  
• Understanding of void maintenance, alongside kitchen and bathroom install projects, and wider building construction terminology and techniques.
• Minimum of three years in a similar senior role, preferably in a commercial maintenance/social housing maintenance contractor role.
• In-depth understanding and application of the National Housing Federation Schedule (NHF) of Rates (SOR), preferably Version 6-8.
Education & Qualifications
• NEBOSH General Health & Safety qualified with post qualification experience, or a HNC/D or equivalent in Building Studies/Surveying/Quantity Surveying Discipline.
• CIOB/RICS/CIPS qualified with post qualification experience desired
Skills
• Strong time management skills, ability to prioritise, and a self-motivator.
• Excellent ability to keep clear and detailed records for audit, funding, works valuations, invoice processing, and service charge purposes.
• Strong communication skills, both written and verbal.
• Confident usage of software applications, including but not limited to Microsoft Office 365 application suite, Microsoft Teams, Power BI.