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Oracle Fusion SaaS Support Engineer

Oracle, Reading

Oracle Fusion SaaS Support Engineer

Salary not available. View on company website.

Oracle, Reading

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 5 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 8c304b42491e4afc92e1ae977a67f2d3

Full Job Description

  • Managing customer service requests and being the single point of contact.
  • Work on service requests by providing support, analysis, troubleshooting and collaboration with other Oracle Teams
  • Analyse information about the user's issue and determines the best way to resolve their problem.
  • Provide phone support, performing problem recognition, research, resolution in a SaaS Environment or escalating issues to (Cloud Operations, Global Customer Support or Development)
  • Records and maintains accurate information within Service Request System (MOS)
  • Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided
  • Coordinating, working with and following up on work performed by global teams

    Oracle ERP Advanced Collections + Oracle ERP Recievables / Oracle Fusion Cloud Advanced Collections + Oracle Fusion Cloud Advanced Recievables
  • Previous experience of working in an ERP Helpdesk environment
  • UK Government Security Clearance (or willingness and eligibility to be successfully security cleared) (NSC/Security Clearance required or ability to be security cleared)
  • UK National / British Citizen - candidate must hold a UK Passport.
  • UK National and resident in the UK for the past 5 years
  • BA Honours/Science Degree
    • Career Level - IC3

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

    Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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