Oral Surgery Administrator

We are recruiting for an Oral Surgery Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
If you're looking for a fast-paced, varied role and enjoy liaising with the public, this will be an exciting challenge for you. Our Oral Surgery Administrator are trained to ensure a patient's pathway through Outpatients, from referral to treatment, is administered efficiently and accurately so in this role you can really make a difference.
You will work in busy outpatient clinics and in our Oral surgery using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone. You need to have excellent communication and people-skills, enjoy working as part of a team and be able to multi-task. The job requires good computer skills and a positive approach. This role is a stepping-stone to career progression within the NHS, with excellent promotion opportunities.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us., · Administer referrals received from the national Electronic Referral System to ensure patients are booked in accordance with National waiting times.
· Book outpatient clinics, ensuring maximum utilisation of capacity (filling cancellation slots as necessary) in accordance with the agreed specialty, consultant and clinic protocols. Liaise with clinical specialties as required to ensure capacity meets demand.
· In accordance with the Trust Access Policy ensure patients are contacted via telephone or letter to confirm outpatient appointment dates, recording all transactions on the Lorenzo appointment system.
· In accordance with the Access Policy, cancel and rebook appointments, informing patients either by telephone or letter, as directed.
· Assist with outpatient queries from the patient and / or their accompanying friends / relatives, Consultants, Nursing Staff and GP's in a polite and courteous manner.
· Undertake reception duties using tact and diplomacy, diffusing difficult situations and dealing with confrontation, cashing up the clinics and rebooking patients in real time.
· To train fellow colleagues & new staff in the role to support us to ensure staff are multi-skilled & standardised processes are in place across Trust in order to be able to cross cover other Administration Advisors & support the department during leave of absences., Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
Prince's Trust Support
If you're aged between 16 and 30 years-old, you can get FREE employability support from The Prince's Trust. The Prince's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[email protected] for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
+ The Lister Hospital, Stevenage
+ New Queen Elizabeth II (New QEII), Welwyn Garden City
+ Hertford County, Hertford
+ Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.