Orthopaedics - Operational Support Manager

An opportunity has arisen as an Operational Support Manager within the Urology Department of Surgery & Cancer ICSU, to manage the administrative functions to support the provision of excellent patient care. This role will support the delivery of surgical services at Whittington Health NHS Trust. The post holder duties will entail:

• Support the achievement of key KPI's for the service, including the management of 18 week, cancer and diagnostic delivery across the sub-specialities.
• The OSMs are responsible for day to day operational management of site specific outpatients, inpatients, and ward administration including management of administrative staff.
• The post holder is key to delivery of patient experience through responding to patient queries and complaints in person, via PALS or the complaints team and investigating DATIX incidents.
  
  We are looking for someone with operational experience, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication skills and be able to demonstrate that you can lead and motivate a team.
The post will be of interest to those who wish to pursue a career in operational management and would like to gain more experience in a busy service with a wide variety of challenges. The ICSU offers a broad range of experience across a range of settings and the opportunity to build and develop skills required to move forward to a more senior role.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.