Parking Services Officer

Are you interested in an exciting challenge? Do you like communicating with members of the public? Will you enjoy the challenge of working in a busy service environment? An opportunity has arisen within the service area Neighbourhoods and Community Services for an Officer to join our Parking Services Team. You will be responsible for: Investigating, assessing and responding to all informal and some formal representations against parking and bus lane Penalty Charge Notices following an agreed criteria and within the correct timeframe, and the progression of Penalty Charge Notices through set procedures to an appropriate outcome.

• Providing a professional customer service via the telephone, ensuring that customer calls are handled in a helpful manner as part of our telephone rota.
• Assisting in the administration of the departments permit and contract systems.
• Generating and preparing information packs for submission at Traffic Penalty Tribunal (TPT) hearings.
• Assisting with Parking Services development projects as and when required.
• Utilising bespoke software systems and websites relating to the processing of Penalty Charge Notices. I.e. Notice Processing (currently 3Sixty/ Rialto), Permit Systems (currently Permit-Smarti), Letter Writing (currently Response Master), cashless parking reporting data, payment systems, enforcement agents and traffic penalty tribunal websites and Parking portal.
  
  Demonstrable experience in an administrative/support role and in communicating with customers in both written and verbal form.
NQF Level 3 or equivalent in a relevant subject or evidence to support ability to work to that level. Ability to adopt a process of continual improvement and suggest ways of working more efficient and effectively to improve service delivery. Provide advisory/regulatory advice within a customer focused service delivery organisation with accuracy and attention to detail. You must be able to provide a professional customer service via the telephone, ensuring that customer calls are handled in a helpful manner and assist in the administration of the department's parking permit and contract systems..