Go to job search

Patient Administration Officer (Norwich)

Healthshare Ltd, Norwich

Patient Administration Officer (Norwich)

Salary not available. View on company website.

Healthshare Ltd, Norwich

  • Full time
  • Permanent
  • Onsite working

, 14 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 8835d0744dae4020b45b1ef1adcd5ca0

Full Job Description

  • To contribute to the smooth running of the patient administrative process throughout the patient journey.
  • Ensure the Clinic follows best practice and process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
  • First point of contact for all persons attending the clinic, including Patients, Staff, Visitors, Consultants, Contractors.
  • Day to day management of the referrals from the booking office.
  • Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping.
  • Timely resolution to clinical change requests disseminating information to relevant colleagues and consultants.
  • To manage all incoming and outgoing communication including mail, emails and calls.
  • Approve electronic bookings received via the relevant system and update any booking received via email.
  • Monitoring waiting lists and ensuring they are accurate and complete.
  • Implementing and maintaining a system to monitor waiting times.
  • Identifying changes in demand for particular services.
  • Developing and monitoring plans to improve practice.
  • Contributing to improving the quality and overall management of the waiting list.
  • Providing weekly statistical information and reports on performance.

    We are looking for a responsible Patient Administrator to coordinate our medical services. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.

    Norwich Global Clinic is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.
    • Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health., Were an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things. Our approach means that whether its speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why weve been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients. We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether were interacting with each other, our partners or our patients, were always open and honest. Every key decision is based on clear process and informed by evidence. We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever were interacting with and treat people with compassion and consideration. We inspire with passion. Its hard work, but we absolutely love what we do. Theres no room for a half-hearted approach to healthcare, it requires dedication, and thats what everyone here has. A Healthshare person is enthusiastic, with a verve and panache that inspires others around them.

Relevant jobs