Payments Manager

In this newly created role, the incoming hire will oversee the Payments function, with oversight of all daily incoming & outgoing payments ensuring cash is correctly reflecting in client accounts in line with CASS policies.,

• Oversee the processing of all external and internal payments using the online banking systems.
• Supervise the resolution of incoming payments and exceptions, ensuring effective communication with clients.
• Ensure the timely processing of regular contributions and direct debits.
• Review and approve payments to clients and market counterparties.
• Foster and maintain relationships with banking and direct debit service providers.
• Oversee the management of client inquiries related to the receipt or payment of cash.
• Ensure that all FX currency payments are processed daily, monitoring the process for accuracy.
• Supervise the prudent funding of bank accounts on a daily basis.
• Ensure all regular contributions and direct debits are processed efficiently and correctly.
• Ensure sufficient cash availability in each account to facilitate daily trading activities.
• Provide leadership and support to the Client Service team in handling client queries, ensuring timely responses within agreed deadlines.
• Oversee the investigation and resolution of any breaks assigned to the team, ensuring timely resolution.
• Ensure the maintenance and accurate storage of direct debit mandates and mandate registers in accordance with CASS 8 regulations.
• Guide the continuous development of systems and processes, liaising with internal and external counterparts where necessary.
• Oversee the production of management information, including KRIs and KPIs, related to cash management.
• To act as the initial point of escalation for the Payments team and alert the Deputy Head of Operations on such matters, as appropriate.
• Promote a culture of root cause analysis to prevent reoccurrence of exceptions and control deficiencies.
• Conduct and lead team meetings with a focus on fostering collaboration, sharing insights, and setting actionable goals, ensuring that each team member's voice is heard, and contributions are valued.
• Enhance the performance of the department through ongoing coaching and feedback in areas of personal effectiveness, ensuring all skill-gaps for direct reports are acted upon.
• Coach others to ensure all employees are supported and committed to embracing diversity & inclusion, organisational and personal objectives.
• To ensure the team is cross trained in all areas.
• To review regular management information.
• To respond to audit requests.
• To suggest & implement changes that would make Payments more efficient.
• To proactively drive processing efficiencies and controls to mitigate processing risk
  
  Proven experience of leading a Payments function within Financial Services
• Understanding of cash management for retail clients
• Understanding on institutional cash flow management in line with trade cycles
• Experience of payment processing via online banking systems
• Clear and structured communicator, able to quickly gain the confidence of governance committees.
• Evidenced ability to energize and align direct reports with the overall Company purpose, through clear direct management and guidance; and the building of high-performance team(s).
• Working knowledge of the regulatory frameworks and requirements that apply to the business, including the CASS rules when managing client's money or assets.
• Understanding of Equities, Fixed Income, ETFs and mutual funds and how the associated cash is managed (desired)
• Experience of dealing with external custodian cash processing and management (desired)
  
  Entitlement outlined above is in respect of full-time entitlement, and will be provided to part-time workers on a prorate basis in accordance with the relevant scheme rules.
All benefits are subject to rules of the scheme and associated provider. The Company in its sole and absolute discretion reserves the right to discontinue, vary or amend any of the aforementioned benefits. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. Winterflood Business Services (WBS) is a business to business (B2B) platform provider whose award-winning service has seen us grow to over £15bn AUA with an expanding client list. Our highly skilled and experienced team is dedicated to providing the standards our clients rightly demand. Our aim is to help solve client problems and ease their regulatory and administrative burden with secure, integrated, and bespoke end-to-end solutions to achieve their investment objectives. Execution quality and excellent service are at the core of our business, all set out in our service level agreements for full transparency. The WBS service is provided through our EOS platform, which is a proprietary system developed by our in-house development team. EOS is built using the latest technologies and is based on micro-service architecture, making the platform easy to scale and deploy new functionality. We are also market innovators, capable of recognising unfilled needs and developing products to suit our customers' needs and changing regulatory requirements. We became a separate division of Winterflood Securities in 2010, in response to demand from clients who were looking for 'whole of market access and 'custody services'. Our strategy remains to continue to invest in people, process, and technology to allow us to scale for the growth in our existing business, as well as taking on new clients Close Brothers Group


• Competitive salary plus discretionary annual bonus & annual pay review
• Work Abroad Policy for up to 15 days per year
• 25 days holiday plus bank holidays and additional well-being day
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 10% employer contribution
• Sharesave scheme
• Income Protection & Life insurance (4 x salary core level of cover)
• Private health care via BUPA
• Employee Assistance Programme
• Discounted Gym Membership
• Variety of travel to work schemes
Company benefits are provided on completion of either six months service, or a successful probation period whichever is sooner.