Payroll Clerk

An opportunity has arisen for a Permanent Band 3 Payroll Clerk As a Payroll Clerk you will be responsible for contributing, along with other team members for providing a high quality, customer focused payroll service with the main job purpose of responding to and resolving routine queries from managers, employees, clients and third parties. To actively contribute to the wider payroll and pensions team by working in collaboration and keeping sound and up to date knowledge of departmental practices.,

• Complete data input and control processes in ESR, including manual data entry because of query resolution and /or cover for wider team.
• Where necessary, take corrective action on historic absence records to ensure appropriate treatment in human resources policy and accurate payment of occupational and statutory sick pay
• Provide information to enable staff to plan personal finances by advising in writing, of dates when earnings will change due adjustments to occupational and statutory sick pay, maternity or paternity pay entitlement
• Identify overpayment situations and initiate agreed overpayment and recovery processes, referring to colleagues for support where needed.
• Communicate with customers politely and with empathy, especially when dealing with managers and members of staff in sensitive and emotive situations
• Consistently demonstrate high standards of customer care, supported by proactive and positive communication
• Record all queries, information and advice provided to support seamless continuity of customer service and the identification of trends for future improvement action
• Develop and maintain a working knowledge of all statutory regulations relating to pay, pensions, tax and NI etc.
• Develop and maintain a working knowledge of the ESR solution and links with modules outside core payroll (e.g. recruitment, OLM, self service, time and attendance, expenses)
  
  The ability to work to deadlines and prioritise an ad-hoc workload is also key to this role. This is a full-time role working Monday to Friday
  
  Everything we do is underpinned by our core values: -
We Care - We act with respect and empathy, and always value difference We Listen - We understand people's views and respond to their individual needs We Deliver - We develop and provide excellent services and support our partners We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including : Increase mileage rates for > 3500 A wide range of health and wellbeing support packages A range of internal and external development and learning opportunities Plus many more. We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme. BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities. The Trust reserves the right to close this position early if a significant number of applications are received.