People Analytics & Insight Senior Officer (Data Science)

+ Understand the need for sound people analytics and insight to enable HMRC to shape its future through evidence-based decision-making.
+ Interpret stakeholder needs and identify appropriate research questions. Using all available information design analytical projects to best answer research questions, ensuring analytical outcomes are aligned to a strategy vision.
+ Develop logical project delivery plans, making efficient use of resource and factoring in any related risks and dependencies.
+ Collaborate and effectively communicate with senior stakeholders to ensure user needs are met and expectations are managed.
+ Effectively set priorities, objectives and timescales for project work. Communicating these appropriately with key stakeholders.
+ Lead a team of analysts to deliver impactful analysis, with a strong focus on attention to detail to ensure outputs meet quality standards. Foster an innovative environment to achieve shared goals.
+ Effectively communicate data findings and insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business.
+ Support and mentor the team to deliver projects and develop their analytical skills.
+ Line Management/mentoring responsibilities of data analysts., We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
At full sift your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your technical skills will be assessed and you will be asked behaviour-based questions to explore in detail what you are capable of.
Your experience will also be assessed. You will also be asked to carry out a 5 mins presentation based on a research question and then answer follow up questions.
The content for the presentation will be provided at least one week before interview to allow you sufficient time for preparation.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 376557 & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
+ Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You
will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window)., Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

This role requires an individual who can lead others, take the initiative and work with minimal supervision.
+ You have experience of designing and delivering analytical and insight projects.
+ You pay attention to details.
+ You are patient, level-headed and calm under pressure.
+ You have a collaborative approach. You are keen to work with others to achieve progress against shared objectives.
+ You can think on your feet and take the initiative, making decisions when needed, are accountable for your actions and your performance but can escalate risks and issues as appropriate.
+ You can build effective working relationships with a wide range of stakeholders, including senior analytical managers.
+ You have a positive approach to problem solving.
Essential Criteria
+ Knowledge of a range of data science techniques and ability to select the most appropriate technique for the research question. Experience of the following 3 areas:
- Manipulating large datasets (e.g. data flows, transformation, code efficiency)
- Basic statistics (e.g. hypothesis testing, correlation)
- A complex statistical method (e.g. regression modelling, forecasting, natural language analysis, cluster analysis, simulation).
+ Demonstrated track record delivering analysis using statistical software packages such as R studio / SAS.
+ Experience of scoping, planning and delivering impactful analytical projects (delivering to stakeholder needs, timescales and quality standards).
+ Ability to bring together information from multiple sources and build up a collective picture to answer a research question.
+ Knowledge and experience of using data storytelling principles to develop a coherent and engaging narrative that helps to influence the audience, enabling them to make evidence-based decisions.
+ Applicants must hold an undergraduate degree (minimum of 2:2) with coverage of analytical and data science techniques OR have at least 3 years’ experience of working in an analytical/data science field.
Desirable Criteria
+ Experience of line management experience or supporting/coaching less experienced analysts to develop their skills.
+ Strong collaboration and communication skills to ensure customer/senior stakeholder requirements are met and expectations are managed.
+ Experience using BI platforms such as PowerBI or Tableau., + Communicating and Influencing
+ Delivering at Pace
+ Seeing the Big Picture

Technical skills
We'll assess you against these technical skills during the selection process:
+ Technical skills question, Combined TC and OGD Pay - English - July 2024 Opens in new window (docx, 129kB)

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. The mission of People Analytics and Insight (PAI) is to ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’.
This role sits within the Customer Delivery team within PAI, which is one of three capability areas along with Strategy and Design; and Optimisation. The Customer Delivery team is focussed on helping internal customers get the most value out of people insight by addressing the business problems which are most relevant to them (e.g., key workforce issues). The team deliver insightful products and services which ensure our customers take decisions which are underpinned by evidence. This Senior Officer role will lead the delivery of data science projects to provide high quality analytical insight, with the ambition of effecting real change within the Department, improving the working lives of our 65,000 employees.

Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
+ Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
+ Family friendly policies.
+ Personal support.
+ Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service