People Services (HR) Administration Team Leader

The People Services department at Grant Thornton UK LLP is dedicated to efficiently supporting our people with value-added services, enabling them to fulfil their roles effectively. As the first point of contact, People Services offers support and guidance throughout the entire employee lifecycle, from onboarding and mid-employment changes to lifestyle events through to departure from Grant Thornton. The specialist teams within People Services manage a variety of processes to ensure the accurate processing and recording of pay, terms and conditions for our people.

We're happy to talk flexible working and consider reduced hours and job shares, we'll support you to balance your work and life.

A look into the role

As a People Services Administration Team Leader within our People Services team, you will:

· Be responsible for the people management of the People Services Administrators and People Services Administration Executives, delivering support and feedback to ensure a high quality and efficient administration function

· Work collaboratively with other teams within People services and key stakeholders to build and continuously improve the Grant Thornton people experience

· Drive quality and productivity of the team to ensure service level agreements are being adhered to. In turn, identify any productivity, quality and accuracy issues with team members to coach and develop individually and ensure that performance management takes place when required

· Ensure the team is adequately resourced based on the pipeline of work and payroll deadlines

· Complete quality monitoring to ensure that all correspondences meet the required standards in line with corporate style

· Understand the firm's vision, strategy and values and how the People Services team can support this. Raising brand awareness and the profile of our firm

· Apply a breadth and depth of knowledge and experience to generate practical business solutions

Knowing you're right for us

Joining us as a People Services Administration Team Leader in the People Services team, the minimum criteria you'll need is detailed below

· You will have strong experience of working as a Team Leader, within a customer service and administration focused environment

· High level of verbal and written communication skills, excellent accuracy and attention to detail

· To be able to work effectively with people at all levels and build rapport and trusting relationships

· To manage, lead and motivate others

· To be able to take ownership and responsibility and meet deadlines whilst working under pressure

· To have a proactive approach and have the confidence to vocalise ideas and challenge when needed, particularly in a project setting.

It would be great if you had some of the following skills, but don't worry if you don't tick every box, we'll help you develop along the way.

· Team Leader experience gained within a HRSS environment

· Strong Workday skills and experience of providing clients and stakeholders with quality services.

· Experience of leading on HRSS projects

Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 73,000 people in over 150 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton., Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton., Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.

Our open and accessible culture means you'll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

Beyond the job

Life is more than work. The things you do, and the people you're with outside of work matter, that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance.

The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you'll be giving back to society. It's that drive to do the right thing that runs through our every move, grounded in our firm's values - purposefully driven, actively curious and candid but kind.

We're looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what's right, for the firm, our clients, our people and themselves. It's how it should be.

The things you do, and the people you're with outside of work matter, that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance.

Whether that's working reduced contracted hours, working your hours over a shorter period or utilising our 'how we work' framework. Everyone has an immediate right to request a flexible arrangement through our flexible working policy.