Perishable Air Logistics Operational Care Specialist

The Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation , and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings),

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
• Initiate and resolve any rate or performance discrepancies
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
  
  Extensive experience within the Air Logistics industry
• Outstanding operational customer care skills
• Excellent written and verbal communication and negotiation skills in English level C1
  
  If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.