Porters Help Desk Clerk

To operate and monitor the Trusts Patient Flow system on behalf of the portering department. This is an integral part of the patients journey within the the Trust, and as such, requires someone with an eye for detail and a diligent attitude. This position requires someone with great communication skills at all levels, from porters to the Chief Executive. This vacancy is open to all internal and external candidates. NHS Employees should ideally secure their manager's agreement for a secondment arrangement ideally prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed term basis, it has been established due to a pending service review and will end after 12 months. Whilst this post is advertised on a fixed term / secondment basis there is the potential that this post may become permanent in the future.", As a member of the site Portering team you will undertake a wide range of clerical duties to support the service as directed by the Managers · Receive and make incoming/outgoing calls for the department with internal and external contacts, taking any messages and initiating appropriate action for portering assistance. · Completion of databases & spreadsheets for recording and reporting activity through the Portering control Systems. · Accuracy when recording information. · Produce memo's, letters and reports promptly and accurately. · General photocopying, scanning, faxing. · Receives and opens incoming mail, sorts and posts outgoing mail at the end of the working day · Manage ad hoc bookings for furniture moving and removal and co-ordinate this work with the ad-hoc duty porter. · Liaise with departmental colleagues, other staff and managers in the Trust, external suppliers and contacts, Finance Department and users of services as directed. · Use of Oracle systems for checking invoices & Delivery notes. · Establish and maintain effective and efficient filing systems. · Maintain general records. · To update the intranet menu on a daily basis. · Maintains stationery stock and requisitions replacements · Plans and arranges meetings for Managers. · Any other general clerical duties as directedWorking for our organisation Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society., Key results from the job holder As a member of the site Portering team you will undertake a wide range of clerical duties to support the service as directed by the Managers Planning and Organisational Duties

• Administration and monitoring of Patient Flow. This is a task allocation system which assigns porters to various tasks.
• Receive and make incoming/outgoing calls for the department with internal and external contacts, taking any messages and initiating appropriate action for portering assistance.
• Use all communication facilities provided.
• Completion of databases & spreadsheets for recording and reporting activity through the Portering control Systems.
• Accuracy when recording information.
• Produce memo's, letters and reports promptly and accurately.
• General photocopying, scanning, faxing.
• Receives and opens incoming mail, sorts and posts outgoing mail at the end of the working day
• Manage ad hoc bookings for furniture moving and removal and co-ordinate this work with the ad-hoc duty porter.
• Liaise with departmental colleagues, other staff and managers in the Trust, external suppliers and contacts, Finance Department and users of services as directed.
• Use of Oracle systems for checking invoices & Delivery notes.
• Establish and maintain effective and efficient filing systems.
• Maintain general records.
• To update the intranet menu on a daily basis.
• Maintains stationery stock and requisitions replacements
• Plans and arranges meetings for Managers.
• Any other general clerical duties as directed
Communications and Key Working Relationships
• Receives incoming calls for managers and Departments from external and internal contacts, takes messages and appropriate action.
• Contacts & liaises with suppliers as requested by managers.
• Liaise with wards on transfer queries.
• Liaise with colleagues, external suppliers, finance and users of services as directed by managers.
• Compliance with Trust and Local procedures.
Responsibility for Finance
• Maintains stationery stock and requisitions replacements
• Record ad-hoc duties and report potential recharges
• Bring discrepancies to the attention of the Management
• Safe use of equipment and stocks
• Compliance with Trust and Local procedures
Responsibility for Human Resources
• Demonstrate own duties to new starters
• Attend courses as directed, ensure compliance with mandatory training
• Compliance with Trust and Local procedures
• Complete timesheet or work record
Responsibility for Health & Safety
• Responsible for ensuring own safety at work
• Report any equipment defects to Supervisors/Managers
• Reports accidents at work and defects with systems etc.
• Compliance with Trust and Local procedures
Compliance with the Health & Safety at Work Act 1974 - the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Responsibility for Teaching
• Demonstrate own duties to new starters
Work Circumstances & on-call
• Could be required to work flexible hours or work on another site
Standard Duties & Responsibilities The Trust operates a No Smoking Policy. All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults; service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Children's Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust Policy Library. In accordance with Part 7 of the Immigration Act 2016, employees who are required to interact regularly with the public, both face to face, and by telephone, are required to be able to speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. Compliance with the Data Protection Act 1998 and Information Governance - the postholder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust's affairs or dealings which may come to their knowledge during employment. Compliance with the Health & Social Care Act 2008 - Code of Practice on the Prevention and Control of Infections and related guidance - the post holder is required to fulfil a proactive role towards the reduction and management of healthcare related infection in all of their actions. This entails compliance with Trust Infection Prevention and Control policy and related Standard Operating Procedure (SOP's); along with risk assessment of all situations; as staff have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Staff must be fully compliant with Trust Infection prevention and Control eLearning policy. All applicants to any post within the Trust are required to declare any involvement either directly or indirectly with any firm, company, relevant person or organisation which has any interest with the Trust, the services provided by the Trust or any element of patient care. Failure to do so may result in an employment application being rejected, or if it is discovered after appointment the omission of such information could lead to dismissal. This includes any form of private practice relating to medical care. Compliance with Trust Policies and Procedures including the Code of Conduct. Compliance with Standing Financial Instructions (SFIs) - The SFI's identify the financial responsibilities which apply to everyone working for the Foundation Trust and its constituent organisations including trading units. Failure to comply with Standing Financial Instructions can in certain circumstances be regarded as a disciplinary matter that could result in dismissal. Compliance with the SFIs is monitored by the Finance Department and post holders are therefore required to understand their responsibilities outlined within this document and ensure compliance with its instructions. Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images. Any other duties appropriate to the grade. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder. This document is also available in audio, large print, Braille and other languages upon request. For more information call . © Wrightington, Wigan and Leigh NHS Foundation Trust All rights reserved. Not to be reproduced in whole or in part without the permission of the copyright owner To keep informed of latest Trust News and Events, please subscribe to our social media accounts. You can follow us on Twitter, Facebook, Instagram and LinkedIn Recruitment Information for Candidates