Practice Operational Manager

An exciting opportunity has arisen for a dynamic and forward-thinking Practice Operational Manager to join Grove Medical Centre, supporting the partners and management team in delivering safe, efficient, and high-quality Primary Care services to over 12,500 patients. This pivotal role calls for a conscientious and pragmatic leader with the integrity, vision, and drive to adapt to evolving NHS targets and ensure the practice's continuous success in a productive and financially efficient environment. The Practice Operational Manager will be responsible for overseeing the smooth operation of practice services, ensuring regulatory compliance, coordinating teams, and managing HR functions. Key responsibilities include fostering a patient-centred approach in all practice activities, engaging effectively with internal and external stakeholders, and maintaining high standards across operations, team management, and service delivery. This role is essential in realising Grove Medical Centre's strategic goals and sustaining excellence in patient care. The role offers: - An opportunity to develop a management career within a respected, innovative practice. - The chance to contribute meaningfully to the growth and operational excellence of a high-demand medical practice. - A supportive environment with partners invested in collaborative planning, staff development, and patient-centred service delivery. - Access to ongoing training and professional development, particularly in HR, IT systems, quality improvement, and risk management. - Engagement in strategic planning and quality initiatives that enhance both practice operations and patient care delivery.

The ideal candidate for the Practice Operational Manager role will have a background in General Practice management, bringing demonstrated competency in key areas to ensure efficient operations and high-quality patient care. Essential qualifications and skills include: -

• General Practice Experience: Familiarity with rota management, maximising Quality and Outcomes Framework (QOF) performance, and enhancing services and local incentive schemes.
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• IT Proficiency: Expertise in General Practice systems such as EMIS Web, CQRS, AccuRx, and Docman, along with robust data management skills and a sound understanding of information governance and data protection.
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• People Management and Human Resources: Strong skills in line management, recruitment, performance monitoring, and compliance with employment legislation to foster a motivated and effective team.
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• CQC Compliance: Experience in meeting Care Quality Commission standards and maintaining the quality of care and safety within the practice.
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• Communication and Stakeholder Engagement: Excellent communication skills to effectively liaise with partners, staff, patients, and external organisations, supporting collaboration and transparency.
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• Risk and Quality Management: A proactive approach to managing risks, health and safety, and continuous quality improvement initiatives.
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• Patient Service Development: Experience in optimising patient service access, managing complaints professionally, and enhancing overall patient services.
Additionally, the successful applicant must meet the English language fluency requirements as outlined in the Immigration Act 2016.

As a long-established PMS training practice, Grove Medical Centre is committed to professional development and continuous learning. Our reputation for providing outstanding patient care to over 12,500 individuals is matched by our dedication to fostering a friendly and supportive environment for our staff. Working at Grove Medical Centre means being part of a forward-thinking team that values innovation and excellence. Our collaborative approach ensures that every team member feels valued and empowered to contribute to the delivering great medical care for all. The practice's commitment to innovation make it an exciting place to build your career. Join us at Grove Medical Centre and experience the benefits of working in a practice that combines a strong sense of community with a commitment to excellence in healthcare. Whether you are a seasoned professional or looking to advance your career, Grove Medical Centre offers a fulfilling and rewarding work environment where you can thrive.

Grove Medical Centre offers an exceptional work environment for those seeking a dynamic and supportive setting. Situated in the vibrant Lewisham Borough, our purpose-built air conditioned premises provide a comfortable and efficient workspace, complemented by excellent transport links and ample on-site parking.