Quality Manager, Amazon PARP (Pick up and return points)

Amazon opened its virtual doors in 1995 and strives to be the world's most customer centric company, where customers can find and discover anything they might want to buy online. Amazon pick up and returns (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help. Amazon PARP ACES team is seeking a leader who will be responsible for quality of delivery and returns for one of our products (Locker, Residential, Counter). The successful candidate will build and maintain strong relationships with internal and external partners - including last mile carriers, technology, supply chain, and customer service. The Quality Process Imprv. Manager must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies. The Quality Process Imprv. Manager will:

• Manage strategic relationships with internal and external partners
• Become an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growth
• Identify and execute on opportunities for improving customer experience (incl. driver delivery processes and counter associate operations) and reducing delivery cost through data analysis
• Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
• Partner with global Operations Managers to innovate on behalf of the business and develop best practices
• Report on monthly and quarterly KPIs and projects to senior leadership
• Promote and develop an environment which is receptive and adaptable to business change
  
  Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience using Microsoft Excel to manipulate and analyze data
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
• Experience working within a high-growth, technology company
• Experience in finance, business management and sales operations
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.