Receptionist

Salary Not Specified

Klarent Hospitality, Exeter

Full time
Permanent
Onsite working

Posted 1 day ago, 25 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: 0916ccb13bbd40f2add96a7bd4cf58f8

Klarent Hospitality

Full Job Description

As Receptionist, you will provide customer services for all Guests to contribute to an efficient and exceptional experience from check-in through check-out
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
Always demonstrate a high level of customer service
Attend appropriate training courses, when required.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ambitious and hard working
Excellent standards and competent level of IT proficiency
Good organisational / time management skills.
Resilient, creativity, able to multitask and can work under pressure
Ability to work flexibly
Able to deliver exceptional customer experiences all the time

Would you like to work for a company that gives you rewards your hard work by offering you a fantastic range of benefits?
Meals provided whilst on shift
Sales incentives and initiative rewards
Recommend a Friend Initiatives
Free Car Parking
Long Service Awards
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships - T&C's apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment

Receptionist

Full Job Description

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